I came here to buy a LEAF and I was pretty picky, but they took care of everything and gave me a very good price! I can call them any time with questions and they genuinely seem happy to help. This is now my first choice when it comes to dealerships.
Malcolm was amazing and provided my wife an informative but stress free test drive. It sold us on the car. I am blanking on the name but the gentleman who helped with financing also did an amazing job and was helpful and honest.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We recently purchased a used car and everyone was very helpful in the approval process. We did have to inconveniently come back a couple times for paperwork but as long as they kept us in good communication, which they did, everything was fine. Pasha sold us the car and Zack helped us finance it. They were both great.
Capitol Ford is an amazing dealership whose customer service practices are top tier! Bought my 2018 Ford Edge Sport yesterday and it was a flawless experience. I have bought new cars before and it has been a painful process like you wouldnt believe. Capitol Ford, in particular the salesman we worked with Thomas, was so professional and wanted to make sure all my needs were met. Thank you for working with me and making the car buying experience smooth. I will recommend this dealership to friends looking for Fords. Thanks!
I was looking for a good used car for my daughter. I came across a 2015 Volkswagen Tiguan with low mileage and a GREAT PRICE! I don't enjoy dealing on a selling price with a dealership...the price was right. I emailed the dealer and got a quick response. Called the salesrepand had him physically stand next to the car to verify the features as advertised. I didn't understand how the front seat adjusted so he sent me a video demonstrating the process. I drove 150 miles and ended up buying the car. They were quick getting the paper work together and we drove it home! They have followed up after the purchase....very friendly and customer service oriented.
Really excellent customer service from Sam Okiyama. He was so thorough and knowledgeable that his information became the deciding factor in my decision to buy. Also Scott Yeager, really great phone communication, lots of courtesy, and he got a dent in the car handled in just a few minutes and the repair was done within a week. He expedited all the steps and I felt like he advocated for me throughout the entire transaction.
Scott Yeager was a pro. He knew the car, he knew the financing programs, he was a Volkswagen enthusiast and VW owner. Great man. We haven't bought the car yet, was my wife is overseas till month's end.
Had a very good experience buying and financing. It was our first car from Volkswagen. We would for sure recommend others to buy here.thanks for meeting up our expectations with good deals.
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