Great first time new car buying experience!
December 3, 2018
As a first time new car buyer, I was pleasantly surprised by the efficiency, honesty, integrity, and cordiality of all staff involved. My experience went very smoothly, and my initial visit including test drive of a Golf GTI and signing an initial offer was less than 1 hour. Greg Donato was very patient and enthusiastic, especially 2 days later when I came back to test drive a regular Golf model for comparison, and helped me compare offers between the 2 models, and even revise the initial offer for additional savings to help me make my final decision and pick the car that was the best fit for me (I love my GTI!). The finance department was also very efficient and thoroughly answered all my questions, and I could tell everyone had my best interest in mind and were not playing games or having unnecessary negotiation, and worked to use all options to approach my budget. I really appreciated their price transparency of what they list online actually reflecting their offers. Thanks to all who helped me out, from Jason Giacoppo from the internet department as an initial contact, to Greg Donato in sales, to the finance person and even the cashier who handled my deposit (sorry I don't remember their names!) - all were very friendly and I could tell had my best interests in mind. I hope to not have the hang out there frequently for service issues, but based on my experience thus far, I don't think I would mind the people nor the environment and amenities.