Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
Very impressed by the variety and quality of cars which were available to purchase from Hertz. All cars had low mileage and were priced competitively lower than other used car sale dealers. The Agent was very service oriented, and not pushy. We are definitely going to purchase our next vehicle from Hertz.
You have to check out this dealership! I have never seen a car dealership that looks like this. Much more like a high -end hotel than a dealership. The staff is super nice and we got a great deal. Thanks to everyone involved!
I have bad credit but Mike was able to get me approved. Very helpful guy made it all quick and simple. My credit is going up now thanks to Mike getting it done! Will be purchasing my wife a car from him very soon. Recommend to anyone in need of a vehicle.
We were visiting from TX and decided to shop for a new vehicle. We went to VW of South Costa Mesa and fell in love with the 2018 Atlas. We met with Ricardo Dominguez who made our buying experience excellent. The building was clean and well equipped, the staff was super friendly even the GM came out to meet us. The procedure was explained from start to finish and the paperwork was done in no time accurately. The vehicle was cleaned and topped off and we were on our way with our new family vehicle. Definitely recommend this dealership to anyone looking for new wheels! Ask for Ricardo Dominguez!
I purchased my first VOLKSWAGEN. My salesperson was Sarah. Sarah was knowledgeable and patient. I was nervous about making this purchase but Sarah put me at ease. Sarah explained the process to me and answered all of my questions. All the staff is very nice and the financial manager was great too. I am a very satisfied customer. Great experience.
I have a 2009 VW CC which recently had the EPC light turn on/off randomly during times of idle. I called VW Cerrritos and spoke with Spencer who explained what could be the possible causes for the light turning on. He recommended I try to replicate the problem before bringing the car in if it was safe to do so, this would prevent me from losing money if the problem didn't show up during the diagnostic. I decided to purchase an affordable OBDII reader that worked through an app on my phone and was able to retrieve a code for a camshaft sensor. I told Spencer my findings and got an appointment set up for the next day at 8am. The car was diagnosed quickly and was back to me the same day of drop off. This process included diagnosing the problem, calling the warranty service for an "OK", repairs, and waiting for the warranty to send payment after the repair was done. I'm not sure were the Camshaft sensor in my car is but that is a quick turn around considering all parties involved. I was provided with a ride home after drop off and a ride to pick up my vehicle which really made things so much more convenient. If a 6th star was possible I would just for the customer service alone. I thank you again Spencer and all the service members involved for taking care of my VW and giving me peace of mind.
Best experience - very fast, Greg helped me with everything i needed, financial manager found best financing solution. Nobody was pushy or tried to upsell, which was highly appreciated. Easy purchase.
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