Wow. I am going to start off by saying that the people who work here are just genuinely good and honest people.
I was buying a new Jetta after returning my Jetta for the TDI settlement. As an out of town buyer I was originally nervous about driving 2 hours to a dealership with really low prices. Kristian roof made the out of town purchase very simple, and ensured me that they are reliable in their prices. The night before we were going to drive to get the car, we experienced a hiccup and was able to talk to the General Sales Manager, Wofford, at 10pm on a Friday night. He was available and quick to get back to us, and very accommodating. Buying the car the next morning could not have gone any smoother. There were NO surprise fees or problems purchasing the car. Kristian and Wofford were a pleasure to work with.
This brings me to Patrick, the finance manager. Patrick was great to work with the day I bought my car. One week later he was willing to talk to corporate about my TDI settlement problems. AND he spent 2 hours talking to my DMV when I returned home when they tried to overcharge me. This really shows that they care about their customers even after you buy the car.
The customer service at Vic Bailey VW cannot be matched. Their prices were the lowest in the area, combined with their honesty and amazing customer service, I cannot imagine buying a car from anyone else. I would suggest Vic Bailey to any out of town buyer! Thank you!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Raphael Tucker was amazing to work with while I was buying my car. From the first time he called to talk to me about the idea of buying a car he was professional, caring, and kind. Then when I was test driving cars and asking a million question he was patient and reassuring. By the end of the experience I had fun working with him and LOVED how Carmax takes care of people. I will forever be a Carmax buyer and I will totally be seeing Raphael Tucker again. Can't wait to tell everyone I know to go see Raphael Tucker.
Face it: stereotypically, people hate when the time comes to buy a car because they feel they have to go to a "pushy" dealership. Personally, I have purchased three VW's from Vic Bailey Volkswagen and have every intention of going back for my next one simply because I actually ENJOY purchasing a vehicle from them. Their mission is to treat you like a person who needs a car - not like a potential dollar that can be made. Hal Foster, general manager, and his team are fantastic and have always treated me fairly with integrity. If you have an issue that can be fixed, they will go to great lengths to make sure that you are satisfied. Scott Glover and his team have maintained my vehicles in the service department for eight years - I cannot say enough good things about them. Business is business - and every business must make a profit - but I truly believe that this dealership cares about its clients, their decisions and their satisfaction. Thanks Hal & team for always making it a pleasure
I was in the market for a newer smaller car and had searched everywhere. Seemed like no one could help me get in to my dream car. I finally decided I would try carmax and no regret whatsoever. They helped me find the exact car I wanted and the approval was fast and easy. Would reccomend to anyone shopping for a car.
Have bought a number of used cars as my work requires travel. This was a relaxed honest buy. They were respectful, kind, and ready to assist on any question I had. I found the whole staff to be very helpful. Patrick personally handled my test drive and paperwork. While they are Volkwagen, I found a used Subaru I am very happy with. I would definitely return. They have very good guidelines in place to keep customers happy. I had a few questions the next day and they called immediately and answered all. I am completely happy. So I feel I can expect consistently good treatment and care there. Was a short drive from my home in Greenville.
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