I was stunned that the overall dealership score on Cars.com was so low. I bought a new 2017 VW Passat here at the the start of March and even with the credit challenges I presented the sales team was able and willing to work with me on getting me into the car I wanted at the terms I agreed to. They had my deal lined up before I walked in the showroom on Friday and in only a couple of hours I was driving home in the new car.
The only thing I dinged them for on the buying process was the support staff did Federal Express my financing to the wrong bank which did lead to a few days of delay. But other than that minor blip these guys are amazing.
Oliver has helped us with 4 purchase over last 5 months. He truly considers and fulfills customer needs and satisfaction over his own commission gains. He does not try to sell something that gives him the highest benefit but only what is best for customer. He takes the time to research all possible solutions.
We always have our cars serviced at Campbell Volkswagen and just purchased another car at this dealership. We appreciate that they believe in their vehicles, are knowledge, and have a huge community presence by supporting local charities. We have a favorite sales representative, Clint Richardson. Clint Richardson is not only a superior sales representative, but is one of our favorite people. With humor and attention to detail, Clint actually makes purchasing a new car fun. He goes way above and beyond with extra attentiveness; he programmed our new car's radio with our favorite stations, paired our phone with the car's system, and streamlined financial transactions. As repeat customers, we know that Clint takes the time to get to know his clients so he can find them the best car for their needs. Thank you, Clint!
This is the 6th car our family has purchased from Campbell VW/Nissan. First one in 1986 then another in 2002 and then 2011, 2015, 2017 and just the other day. Alan Kemper was our salesperson for the last 4 and I readily recommend him to other family and friends who are car shopping. The dealership in general is welcoming with a comfortable feel, not too stuffy yet professional. Service and parts departments are tops.
Fantastic attention from the moment I inquired via online.
Test drove several vehicles with no delay.
They even kept out a watch for the car color I wanted.
Though it never came up, I settled for another color because MY time was running out.
They even let me take it home for the night before I did the paperwork the following day!
Every extra I asked for to be included with the car was supplied!
Don't be afraid to ask for what you want!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I purchased my 2nd vehicle from best bet few days ago, i bought my first car at best bet 3 years ago, when i went there and requested trade quote i was very pleased with trade value they gave me for my car, i got great service and an excellent deal, i strongly recommend best bet and i appreciate all the staff and especially my sales person danny.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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