November 6, 2018
The entire experience was incredible! It was my first time at a car dealership, so I was a little nervous. But walking through the process with John put me totally at ease. Before going up, I called ahead about the car, and John ensured I knew it was a manual transmission, so I didn't drive up without that knowledge.
When I arrived, John led me to the car they had pulled out, and handed me the keys to let me drive it around the neighborhood. But as I had trouble getting it out of 1st gear, he asked if I needed help. He ended up giving me an in-depth lesson on how to drive a stick-shift--at least 30min out of his day.
The bargaining process was easy--John was very kind. Good salesman, but a good kind of pushy, and it worked because we both knew he was giving me a good deal.
And just to show you his great customer service, a good hour after closing, as we were still bargaining, I discovered I had "lost" my driver's license, so we drove back to one of our practicing places to see if it had fallen out....and then I found my license was in my purse all along. You know a salesman is good-natured and kind-hearted when he can laugh with you over something that ridiculous.
Then, he let me drive my "new" car off the lot, and offered to keep my old vehicle even though we had agreed not to do a trade-in. He ended up keeping the old vehicle for me in their extra lot for 4 weeks, since their on-site parking is so small, until I could get back and pick up the old vehicle. And he had it brought back to their actual lot so it was a quick and easy process to pick up the title and the old vehicle.
I cannot say enough about what a pleasant and great experience it was! I definitely recommend this dealership and John. I haven't been to other car lots, but I am so very grateful this was my first experience! I definitely plan on going back. John, you did it--you won my business!