Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Great service as always with service advisor Jose and service assistant Delores. Both take the time to hear your car issues and concerns. I feel Jose is very honest about the best course of repairs for my 2011. Delores makes sure to communicate my message to Jose for me. Delores makes me feel like an appreciatived customer. I have been a customer of Frank Hyundai for more then 25years and I’m always treated professional. However I have come out of pocket about $1459 in the last 3 months.
The Best Car Buying Experience in San Diego County
by Terry in Carlsbad from CARLSBAD
August 13, 2018
I have been a Honda owner since 1981. I've owned them all. When it came time for a new one I looked at what was being offered but nothing satisfied me. I liked the looks and apparent utility of the Golf Sportwagen. One test drive and I was hooked. But really it was the staff at Cook VW that really made the switch so easy. Annie, Steve, Allison and all the the staff were just great people to work with. 100% professionals. No pressure. No surprises at contract time. Fair trade in value. No haggling. They knew what I was looking for and they got it for me at a great price. I test drove Honda's and VWs all over SD County and hands down this is the only dealer I'll be seeing for future purchases and service. Not familiar with VWs? Start here when thinking about buying your next car.
They where excellent on working w/ me could not of asked for a better place too buy a car. The dealer's are very friendly and knowledgeable about the cars they have. Willing too work w/ you soooo happy!!!
I had a good experience at City Volkswagen. Bought a 2013 VW passat. Christa was great, helpful & patient. Explained all the features of the Car very well. Also want to mention Their Finance manager Ryan who explained all the finance & leasing options really well. They both were honest in clearing my doubts. 5 star for both of them.
my experience here has been wonderful. Ask for Tony C. he has been so wonderful and helpful and personable.
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