I had a great experience as far as communication and response to my concerns. I really liked the idea of buying a car online but the prices aren't that great. I know shipping is a cost but I would like lower prices.
When I went out to the dealership I had just called ahead of time and they were able to fit me in right away. I have been where in Dad getting off the highway and they did a overall inspection to make sure there was no damage. William Keith was so helpful and professional! I really trust this dealership in providing me with the best service and advice on my new Volkswagen Tiguan.
I was super pleased that the service rep was forthright that he wanted to approach solving the problem with the least expensive quality solution first. Then, if the fix didn't solve the problem, we would try another solution. The first and least costly repair worked.
I have been looking for the car I purchased for about a year. Found the car and called Northtown even auto and was lucky to have Carl carter answer the phone. I made an offer for the car and Carl got back to me in about 10 minutes. I made another offer and had a very nice conversation with Carl about this process and again after taking to the owner they came back with an agreement we both could live with. I live in Massachusetts and doing a deal long distance was a little concerning I did not see the car in person but Carl assured me the car was on great shape and I would not be disappointed when it arrived. He kept in touch with me on a regular basis on what I needed and put me in touch with Keith to get all of the paperwork completed. I hope the owner of the company gets to read this because he should be very, very proud to have such dedicated employees working for the company. I only wished i could have met Carl and Keith to thank them ln person
Carmax has a wide variety of used cars to check out if you are not sure what you want. We found a 2018 Hyundai Sante Fe Sport with less than 8000 miles. Very nice vehicle that is roomy with lots of cool options. My sales agent was very nice, no pressure and we were in and out in less than 15 minutes to sign the paperwork. I would buy from Carmax again!
Crown Toyota, The most friendly, informative, hard working staff, especially my sales person Jordyn Young. She worked very hard so I could drive my new used 2015 Toyota Camry. Very Very pleased with all the staff. If you're looking to purchase a new or used vehicle, run to Crown Toyota.
Josh Abel assisted my wife and I as we searched for a newish used car. Crown has a fantastic sales staff. Josh was not pushy, rude, or condescending. He was knowledgeable about the cars in their inventory and guided us through the process and made it as painless experience as possible.
We expected to have to visit many dealers on our quest to find the right auto, started our search in Lawrence with every intention of sifting through at least 5 dealerships. We stopped at Crown and never left.
We will be back in a few years to buy another.
Buying a car here was one of the most comfortable car buying experiences I've ever had. My salesman Todd Wood was absolutely amazing. The finance manager didn't try to hustle on the warranty and made me feel very comfortable about my new car. Overall this is a great dealership and one that I will look to in the future and will recommend to any one I know looking for a new car.
If you are looking for a pressure-free, friendly sales environment in which to select your next car, I highly recommend the team at Northtowne Auto Group. Specifically, I want to recognize the outstanding service provided by Sean Moore, Sales Consultant at the Northtowne Hyundai location. His confident, yet relaxed and genuine service approach was a refreshing change from the dealership norm. Sean introduced my husband and I to the Hyundai brand and gave us honest feedback to help inform our buying decisions. The entire sales team was exceptionally friendly and accommodating to us during our visits to the dealership. Though we haven't made our final car selection, the relationship we have established with Sean certainly influences with whom we wish to give our business. Kudos to Sean! Thank you for being so knowledgeable, caring, and awesome at what you do!
Everyone at Volkswagen was extremely friendly, helpful, and down to earth. It was my first time purchasing a car and they were happy to answer the many questions I had throughout the process. They did their very best to make sure I had the best experience possible by making sure I knew everything I needed to and that I left satisfied and confident with my decisions. Thanks so much!
My wife & I had been in the market for a new vehicle for a few weeks & just couldn't decide on a make or on a dealership, for that matter. But, when we met Carl Carleton at Northtowne Mitsubishi, we instantly knew we found our salesman! Carl is, HANDS DOWN, the best (and I cringe using this term, because of the bad stigma associated with it) car salesman either of us have ever encountered!!! He was so helpful, knowledgeable, nice throughout the entire process. Even John in financing was great. Please take my word & give Carl a call if you are in the market for a new or used car (816) 453 -2710
Everyone was very friendly and helpful. They explained everything thoroughly. I was satisfied with my experience. The recalls on my vehicle were quickly resolved and the nature of the recalls was explained.
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