Odell Hadley of the service department was excellent and my car was done in about an hour. I had my first 10,000 mile service and was prepared for it to take all day. I made an appointment for 7AM and the car was ready before my work day!
Kudos to Mr. Ryan Maldonado, Volkswagen Santa Monica Service Advisor. Ryan was very helpful, and very effcient in getting to the bottom of my concerns. Very knowlegable. He got me in and out in no time, as promised. I highly recommend him for service needs. I've been taking my car in for years at this location, and have never been disappointed. Thanks for all you do!!!!!!
Tred was a great experience,for the test drive they had the owner of the car come meet me and he showed me the car and comfortably let me drive the car however I wanted. It was one of the best car experiences I’ve had!!!
Good for buying cars, not so good for maintaining.
by Bargain Hunter from Santa Monica, CA
September 5, 2011
In 2008, my folks bought a new Chrysler Pacifica Limited. The car sales man was great. He knew all about the car and showed us everything about it. The dealership it's self is beautiful and super clean. They also have AWESOME cars inside in which you can sit and mess around in. The overall rating is a 4 BECAUSE, it is so hard to get a hold of these guys to take the car in. We've called 4 or 5 times to only leave messages that have never been responded to, so we are planning on just going there whether they want us to or not!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I was really happy with the service. Norman kept me updated the whole time and gave me the coupon that saved 15%. Now I feel a lot safer because I know my car is in excellent condition.
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