Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Bought a car and had to get some repairs done after 5 months of having it because it is not included with my warranty. They need to do full car inspections before they let customers drive off the lot. Il probably trade the car in after one more year.
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
Buying a car was no problem, however when trying to reach customer service it took me 2 weeks to speak with a person...after finding the problem, they push me off to the Jeep dealer for repair. I understand what as is mean... but with in my first 30...show some concerns. Make me think they knew there was a problem all alone...ijs
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I had bought several used cars, but this was my first new one. It was easy to find our Atlas on Cars.com, and just as easy to reserve it. The whole experience from internet to facilities to people was great.
I just want thank Millo for a great first time experience in getting a me a great reliable car. Although, it was late and close to closing two nights straight he listened to my needs, and made sure I was fully taken care of. Felt like a distant uncle. He showed true compassion for what he does, and was not "pushy" in making you feel like you were just a sale. Karl was great as well in getting me in out and answering all questions I may have had as a first timer. Jersey made sure I got the most for my trade in and I truly appreciate the team work in making me feel okay about my purchase. Millo even made sure I got new windshield wipers not thinking he heard me he text me to let me know he was going to take care of everything. I sincerely appreciate everything guys. See you soon for my courtesy wash since the weather actually is permitting.
Sensor issue for tire pressure - shop searched and found recall that was not yet corrected and fixed that as well. In and out in an hour and a half. Multipoint inspection performed and very detailed and informative
I did not end up buying a car from CarMax. I was helped by a couple of folks that were pleasant and I felt honest. My problem was on the trade in offered, I went to another "traditional" dealership and got 10% more for my car than was offered ($2500). Second issue was in financing side, I was actually ready to buy a car and the financing department fell through, at the other dealership I was able to get financing through a partner bank very easily. I personally would not return here, but it's more because of CarMax itself instead of the individual people which I liked.
This was the easiest car buying experience I have had. They took me to the car I was interested in. Keys were there, we drove it right away. The price was competitive, the financing was lightning quick. They washed it while I was signing and I was out of there in under an hour. They even drove me to turn in my rental car so I could just drive my new car home and surprise the family. First class business.
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