This was probably the best car buying experience I have had. Our salesman, James Warren, and our Audi technologist, Shaun Jameson couldn't have been more patient and helpful.
More than I expected
by Mtroop1272 from Trenton nj
January 10, 2019
This car has exceeded my expectations. Ride is nice, very comfortable. Love the heated seats. Blind spot warning system is great when changing lans. Very good on gas. Stereo and navigation system is awesome and definitely comes in handy on trips. Lots of trunk space.
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
First car, good start.
by TomS00 from Denver CO
December 29, 2018
Great gas mileage, comfy for me as a taller person, good media technology (CD/USB/SD card) for music which was important to me spending so much time on the road. Seats fold for storage/transport of larger items.
Rashid was very easy to work with and made the process of buying a car very easy and he keeps you entertained while remaining professional
the best car
by sarito from mt prospect, il
November 29, 2018
This car met all my needs, without to much gas consumption, so you use for any reason at any time
After driving several others, this car was by far the best value for my money. It is solidly built, quiet, and smooth. The ride is soft. It's just the right size, has very comfortable seats and is loaded with technology! On my first 500+ mile trip, I averaged 35 mpg
We came here looking for a reliable car at an affordable price and had the best experience. The staff was very friendly and exceeded all of our expectations. Would highly recommend to anyone!
Most reliable vehicle I owned.
by Nicholas from SAN ANGELO
November 24, 2018
Vehicle was comfortable and enjoyed the touch screen feature on the vehicle. Jetta does well on keeping the style simple and comfortable on long trips.
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