Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
I did not purchase my car from the dealership, but their Service Dept has done all service on my car. Very easy to schedule online and they are very prompt on servicing my car. The entire staff is kind and courteous, and they take the time to explain my options and address all concerns.
Bought a car and had to get some repairs done after 5 months of having it because it is not included with my warranty. They need to do full car inspections before they let customers drive off the lot. Il probably trade the car in after one more year.
This dealership was top notch! Irnes went above and beyond to make sure we purchased the car we were most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on a Jetta the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Stone Mountain VW (Irnes Masic in particular) to anyone who is looking for a new or used vehicle.
I had bought several used cars, but this was my first new one. It was easy to find our Atlas on Cars.com, and just as easy to reserve it. The whole experience from internet to facilities to people was great.
I love my 2013 ESO, the salesperson was really great. The guy in the finance department talked me into buying the gap insurance but it was cheaper through my insurance company. The finance guy also told me I could cancel it at any time. I went there in July after calling him and I was told I had to do it in person. As of today November 26 the policy is not canceled. I have called him 3 times leaving voice mails and written messages with the operator. I have not heard from him. To me that is poor customer service! !!!
No issues, no hassle, and my salesperson Delewa was extremely professional. I feel like I received a fair deal. I look forward to working with ATL VW.
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