The staff made the experience about as painless as an expensive auto repair process can be.
A new e-brake install was at first adjusted too tight which caused a smoking caliper within a few miles of leaving the shop. Although the shop had just closed for the night they had me turn right around and made it right within about a half hour or so. I would expect no less really, but it was good that they were there, made it right, with a smile, and sent me on my way.
You also pay through the nose. But I guess that's to be expected from a German car dealer in Bernardsville NJ. Oh well.
More than I expected
by Mtroop1272 from Trenton nj
January 10, 2019
This car has exceeded my expectations. Ride is nice, very comfortable. Love the heated seats. Blind spot warning system is great when changing lans. Very good on gas. Stereo and navigation system is awesome and definitely comes in handy on trips. Lots of trunk space.
Domingo was a great salesman. Friendly and helpful through the entire transaction. No pressure selling...great deal on a great car. Financing took longer than expected but that is true of most dealers these days.
Dealership is well organized and customer friendly. Would go back if shopping for VW again.
First car, good start.
by TomS00 from Denver CO
December 29, 2018
Great gas mileage, comfy for me as a taller person, good media technology (CD/USB/SD card) for music which was important to me spending so much time on the road. Seats fold for storage/transport of larger items.
Everything was great! The employees were very friendly and polite. Great selection of cars. Definitely worth it.
I got a runt of the litter ...
by VWBEGOOD2018 from Fort Lauderdale,FL
August 21, 2018
I’ve had quite a few Volkswagens for years. I leased the 2018 Jetta SE and it’s been nothing but a headache. They have replace my passenger motor window, driver side switch for the window, they had to re-install a new radio, my ECM went, I had transmission issues twice where the car which is an automatic transmission gets stuck in third gear. My last trip to the dealership was for a coolant light blinking. Don’t know the outcome just yet’ It’s been seven days and I will pick the car up tomorrow.
Marvin is the man for excellent customer service. He promptly attended to my need and addressed all of my concerns. Lou was also exceptional in his assisting me with acquiring extended warranties on my used vehicle.
Great experience. Clean and comfortable waiting area. The Service rep was very cordial and attentive. I was pleasantly surprised when the Work was completed sooner than expected.
the best car
by sarito from mt prospect, il
November 29, 2018
This car met all my needs, without to much gas consumption, so you use for any reason at any time
After driving several others, this car was by far the best value for my money. It is solidly built, quiet, and smooth. The ride is soft. It's just the right size, has very comfortable seats and is loaded with technology! On my first 500+ mile trip, I averaged 35 mpg
Went in to look at used Jetta Sportswagen. Felt salesperson was a little over-eager,
and was somewhat turned off by his disparaging remarks about other dealers.
Was contacted again by dealership on another car, but when I quickly responded, I was told that the 2nd car was already sold.
Great Inexpensive Car
by Friscookie from Frisco
July 25, 2018
The 2018 VW Jetta is a wonderful event nomy car with excellent fuel mileage, stately appearance, and great performance. Just did about a 250 trip and my elderly old back didn't hurt! That is amazing. It isn't fancy, but with the 1.4 ltr turbo engine you will get there quick and economucal way.
My husband and I had a wonderful experience at Open Road Volkswagen from start to finish. It was the first time we had decided to lease a car in over 10 years, so naturally we had a handful of questions & some uncertainty in terms of what we were looking for. We worked with Jeff Isaac-Hodge, and he could not have been more helpful & attentive to our needs. Jeff is extremely knowledgable about the VW brand, and he patiently took us out on a few different test drives until we finally decided to go with the 2018 Jetta SE. Once we made our choice, Jeff made the check out process totally seamless for us, which I very much appreciated since I can be impatient when it comes to closing out a deal. I would 100% recommend this dealership to anyone thinking of buying or leasing a new car!
Great car to drive
by thePrincessOreo from Plymouth, MA
July 26, 2018
I drove this car while mine was being serviced it was awesome. It took the road great was good on curves in the road was a good ride.
If you’re looking for a straight shooter, easy to talk to, no haggling right to the point saleman, ask for Jeff. Just bought an Atlas and Jeff was all around helpful and easy to work with. Gold star in my book. He made a stressful event easy.
SO much better!
by dustyg from grand junction, co
July 15, 2018
I bought the 2018 VW jetta last month and I LOVE it. I bought a new chevy traverse last year and it turned out to be everything I didn't want in a vehicle. The jetta is such an upgrade. Its comfortable, zippy, the gas mileage is amazing. This vehicle will eventually be my kiddo's first car!
I went to open road because my brother brought a vehicle and the Dealer salesperson Justin White was a great help to me and choosing the vehicle the certified used Volkswagen Jetta 2010. He's an awesome salesperson.
by buyatoyota from scarborough
July 1, 2018
before it looked old , now ,,, well just its,,BUTT UGLY just as noise as the last jettas ,m uderpowered if need more power going to cost more
What a great experience I had with the help of a kind and caring salesperson Jeff Isaac. It great to know that there are honest sales people like Jeff ready to answer all your questions and address your concerns. What a true pleasure now I have my new car. Jeff follows up with you and makes sure you will not have to figure out everything on your own...
I have purchased and/or leased many cars over the years, but this dealership was by far one of the best to deal with. From the sales person to the Business Manager to the Service Manager, everyone was professional and a pleasure to deal with. Negotiating a price was not tedious as in other dealerships, and within a. reasonable period of time we came to terms. No hyper sales person, no manager pushing for an immediate answer, no silly statements or pressure to close. Great place to do business
I leased a 2018 Tiquan. This was the best experience I have ever had buying or leasing a car. Antonio Messina was up front from the beginning. The Sales Manager called me with the deal and when I got to the dealership, the deal was exactly what he said it would be. There was no pressure to purchase any additional "bells and whistles." I am sold on Trend.
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