I had bought several used cars, but this was my first new one. It was easy to find our Atlas on Cars.com, and just as easy to reserve it. The whole experience from internet to facilities to people was great.
I just want thank Millo for a great first time experience in getting a me a great reliable car. Although, it was late and close to closing two nights straight he listened to my needs, and made sure I was fully taken care of. Felt like a distant uncle. He showed true compassion for what he does, and was not "pushy" in making you feel like you were just a sale. Karl was great as well in getting me in out and answering all questions I may have had as a first timer. Jersey made sure I got the most for my trade in and I truly appreciate the team work in making me feel okay about my purchase. Millo even made sure I got new windshield wipers not thinking he heard me he text me to let me know he was going to take care of everything. I sincerely appreciate everything guys. See you soon for my courtesy wash since the weather actually is permitting.
I have leased 3 VW Tiguans and my most recent lease is my favorite yet. Millo was super helpful and patient with me as I went back to the dealership many times looking for the exact right color combo for me. Ended up with my #1 choice (eventhough it was a hard to find configuration). Got a great deal and a gorgeous car!
Millo was ever helpful over the several times I came to the dealership while I was checking many vehicles in order to make my decision. Friendly and informative and non-pressuring; he helped me make the right choice, My Wonderful new VW Passat SER. In a terrific silver metallic gray
As the parent of a 16 year old purchasing their first car, we were incredibly fortunate to have been teamed up with Alex. He immediately understood the importance of managing our daughter???s expectations while respectfully responding to her wants. Meanwhile, Alex made sure he didn???t oversell a vehicle with bells and whistles we didn???t need. He truly was looking out for all of our best interest. NOW - we just bought her second car and had an equally if not more amazing experience. He treated her like an adult, again managing her wants and expectations to balance our willingness to pay. I wish our experience was video taped because I cannot fully explain how incredible of a buying experience we had with Alex - BOTH times.
Trey and Mike provided excellent, no- pressure service as I considered purchasing my third Volkswagen. Their prices are reasonable and are willing to go to great lengths to find the VW that best suits my needs.
Went into dealership 11/23/18 to look at the certified preowned vehicles and fell in love with a 2017 VW Tiguan. After a test drive with salesperson, Zoe Ray,I decided to buy it. Everyone involved in the process from Zoe thru the finance guy and those that prepared the SUV to come home with me validated Jim Ellis’s claim to “Expect the Best”. The SUV & the favorable deal were fantastic but the dealership’s people are equally as fantastic.
Rose was amazing!!! If I keep my VW it is because of the service and care that I received from this location. I have been having issues with my car since I purchased it but this location made me feel as if they care!
This dealership was top notch! Irnes went above and beyond to make sure we purchased the car we were most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on a Jetta the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Stone Mountain VW (Irnes Masic in particular) to anyone who is looking for a new or used vehicle.
Go straight to this dealership! Irnes and Tamimi are pros.
by Lisa M from DealerRater.com
November 29, 2018
Irnes was fantastic! He was informative, helpful, good-natured and efficient. He was respectful of our time frame and was attentive after our initial visit/test drive but not high pressured. He called when he said he would call, was available to answer questions and got us the car we wanted. The color combo we wanted was not available in state???put down our deposit Saturday night and drove away in our new car on Tuesday. Tamimi, in the finance area, was also a pleasure to work with. He clearly presented all the information, was patient, and very organized. I give these two professionals my highest recommendation and would not hesitate to send folks to Stone Mountain VW. We had our last VW for 16 years and hope our new Sportwagen will have similar longevity. Thank you, Irnes!
Sung was an exceptional salesman. The whole process was stress free and comfortable, it took a little under 2 hours from appraising my trade in to me signing the contract on my new Jetta. I'd recommend these guys over any other dealership out Duluth.
We are so amazed by the personal service that we received! Miguel explained everything so clearly and was an absolute joy to work with. The entire team was so friendly. The dealership itself was so clean! We can't wait to purchase another vehicle from here. It won't be long. We have purchased a few new cars and we have NEVER had this quality of service! Thank you!!
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