waited for an hour and a half for an oil change. Was told it was too soon. They said that they would top off fluids. They came back 10 minutes later and said the mechanic looked at the wrong gauges and would need an oil change.
I'm not used to such a fancy dealership so it was confusing for me at first where I was supposed to go or who I was supposed to talk to, but eventually once I was able to speak to the VW service person, I got great service. It was a relatively minor issue with my key fob needing to be reprogramed, but it was quick and easy. I'll be back for regular service of my TDI.
Kester Jeffers, service advisor for Audi, is awesome! He is kind and professional. He ensured my loaner vehicle was ready for me, listened to all of my (minor) car complaints and followed up on each one with the techs. He doesn't push hard on unnecessary services, but lets you know whats available to keep your car in tip-top performance.
Regarding the waiting room, there is free coffee, smoothies, snacks, and fresh baked cookies. Also wifi and comfortable chairs.
We purchased my car 2 years ago. Very friendly and helpful. We have been very satisfied with the service we have received. Would highly recommend.
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