We stopped by to look at a used Tourag but with our salesman's assistance, we learned that a new VW with the warranty of 6 years/72,000 miles would be a better fit for our needs. James, our salesman, was not pushy at all. Instead, he was helpful and answered all of our questions. He even called a day later to check up on me to see if I had any questions. We had a GREAT experience and I love my new car!
Our sales rep., Michelle, was fantastic and super patient in accommodating my wife's health & vertigo issues, getting us into several Tiguans for test drives. We initially thought a Tiguan would be a good choice, but after initiating the purchase, on the drive home it became apparent that the vehicle was not good for my wife's vertigo as it just sits a bit too low. I can't express enough how understanding and accommodating the manager and staff were at "un-doing" the deal when I returned with the vehicle about an hour later. Truly this was one of the best car dealership experiences I've ever had and really wished the Tiguan would have worked for us. We liked everything about the car, but it just sits a bit too low, although this was not apparent initially on the test drives. Great dealership and good people. A refreshing change from the many "vulture" sales dealerships out there.
I am a patient person, but almost a year after I purchased my VW, my patience is gone. I am still waiting on Frank Rowley to fulfill his promise of switching my spare tire to a full size. As I have always had full size tire spares, and that was a condition of my purchase. Frank has made every excuse, but ultimately has completely failed to fulfill his promise. The latest excuse is that a full size will not fit my spare storage, but he would continue to look for one for me. Really? No one knew that a year ago? And if it will not fit, why continue to search? My recommendation for purchasing a car from Frank Rowley is get absolutely everything in writing. That was my mistake. I wish I could take back the glowing review I wrote in January 2018 when I actually trusted Frank.
I was so anxious about buying a new car, being a single female I always feel like salesmen treat me differently than they would a guy .... but not Vega. He was awesome & totally pit me at ease. Left with a new car and a smile!!
My wife and I were driving south for the winter when we heard a sudden screeching noise from the engine of our 2011 VW Tiguan. We were five miles from Orlando on US Route 4 so we pulled of the highway at Lee Road to check it out. When we opened the hood the noise was deafening so I Googled VW dealers and found Mars Volkswagen one half mile away. When we arrived Brian, a Service Representative, was quick to suggest it may be a Breather Valve. He advised us that we should not drive it any farther for fear of causing significant damage to the engine. He went on to say that the Service Department was booked solid but he would do his best to diagnose the problem and recommend a solution as quickly as he could. Long story short, Brian had us back on the road within two hours. He was gracious, concerned, communicative and very customer focused. We had a great experience and thank Brian for his professionalism and kind assistance!
I???ve liked the Tiguan for a long time and when the 2018???s came out I really liked the new body style. Matt helped me get the best numbers and showed me everything about the Tiguan. I couldn???t be happier with my new VW
I was shopping a lot of different places for used cars and Matt helped me when I stopped on the lot. He helped me pick out a car and was very aggressive on the pricing. Happy I stopped and now I've got a car I love!
Annie, has great customer service! I was getting a little worry that they had forgot to pick me up! Then Annie showed up! After picking me up she even checked me out as a cashier! Valuable employee! Thanks for the conversation, Annie you are the best!
I had an amazing experience as a first time buyer. Carlos was extremely thorough and I couldn't have asked for a better consultant! The sales team did everything in their power to make sure I got what I wanted while maintaining the same target price. I'm absolutely in love with my new car!
Picked up a car on their website, told them what I can do for payments, THEY GOT IT DONE IN MATTER OF HOURS, Jeffrey Eller picked me up at my home and explained ? I had professionally , efficiently and effectively. Made my leasing simple and easier.
I had issues with my Passat TDI traveling thru South Florida, I brought it in, within two hours I was back on the road issue resolved. Darren went above and beyond to assist me. I felt for the first time 100% full support from a VW Dealer. Thank you for outstanding customer support,
We had the pleasure of working with Wes directly and he was FABULOUS! He was fun, easy to work with, and there was zero pressure. He know tons of fun facts about the car and you could tell he loves his job! Including 2 test drives, we were in/out in under 3 hours! I would absolutely come back just to work with Wes again! He was super and this was hands down the VERY BEST car buying experience we have ever had! Thank you!!!
I was on a time crunch and Ivan made sure the entire process went beyond smoothly from start to finish for me. He was extremely knowledgeable about the products and immediately got me the price I was looking for on my new Tiguan. I couldn???t be happier with my purchase and wouldn???t hesitate to do business with David Maus again due to the experience I had with Ivan. I???ll recommend anyone I know looking for a vehicle to him.
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