Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Test drove a few vehicles here. Didn't end up making a purchase here, due to unforeseen changes on my end. But was nice experience, pleasant environment. David Vandersteeg was helpful. Would come here to purchase a vehicle in the future, and would recommend it to others.
Awesome selection of certified chevys. Used staff very knowledgeable and helpful during process. Great deal & service after has been amazing. Definitely the place to buy a car in greater Green Bay Area.
We inquired about a new vehicle to lease and ended up with the showroom model which was just what we were looking for. The next week we saw a great looking toy and purchased that also. Working with Jerry and Keith was awesome and very quick for busy people.
I had stopped in only to ask if they ever got cars in a specific price range. They had one car that was doable for me, I got so lucky with timing! Within 24 hours I had my loan and the car! I can't thank Steve enough for helping me out. Hopefully the car will last a good long time!
Definitely would recommend buy or getting your vehicle fixed here. Willing to work with you. Wouldn’t have know what to do if it wasn’t for them helping me out with my suv. Thank you so very much for helping my little family out
Wow what an experience this was...pulled in dropped off the car with a nice young man named Eric. He took great care of me from the start, i never felt any pressure to buy anything he offered me only the services that I requested and gave me a great deal on them. I would definitely come back to Russ Darrow for any and all of my service work.
This is the second time i buy the car at Village Auto, green bay. This time im got 2012 VW car with really good deal. Also Brenda help me done all paper words fast. If you ask me who do you would like to work for. I suggest that you should ask for Brenda. She is very friendly and helpfull.
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