I recently had the pleasure of purchasing a 2016 Corvette Z51 convertible from Wheels by RT. Brian was my salesman, super friendly and always available to take my calls. Terry is the finance manager that handled all my finance needs.
I picked the car on the internet, and completed the financing too. The whole process took 24 hours! Amazing customer service! Beautiful dealership too. My wife and I flew from Spokane WA to Chicago, then took a pleasant one hour bus ride to Rockford, where Brian picked us up. The car is everything I had imagined, and then some!. I would give this dealership more than five stars!
I was hesitant at first, because I was not greeted in the parking lot. So I went inside and talked with a older gentleman, he was not pushy and seemed very nice. He was somewhat informative, he let me take the car for a test drive with no DL. I would of liked to get the price down a little more, but they di amount for it! South Beloit
I was treated courteously and quickly. This is an absolutely great service group. The people are friendly, helpful, and knowledgeable. If they don't have the answer they will find it. They are always willing to go above and beyond the call!! Vehicle was in and out sooner than expected and done properly. I have the greatest regard for Service Rep. Alisha, Manager Sean and Scot the OPS manager. They all go the extra mile.
Bocker always does a great job! The service dept is friendly and professional. Love that they vacuum the interior after an oil change. I've purchased several cars there, and have all service work done there. I trust them to do good work at a reasonable cost.
I live in Illinois and was searching for a jeep wrangler. I looked all over and found a jeep at the Used Car Factory. Contacted the dealership and talked to Joe and set up a time to look at it. Everything was there as Joe said and ready for me. Joe was very helpful and let me take my time and didn't give any pressure at all. I ended up leaving that day, contacted the dealership again and talked to Jay, Joe's brother. I set up a time to come and take the car to an outside mechanic for a 3rd party review. Jay was totally agreeable and was easy to work with as well. I feel I was treated very fairly and Joe, Jay and Dean (Dean is another member of the team) all were very open an honest. Buying a used car means there will be some issues with the car, after all it is used, but I feel very confident in recommending the Used Car Factory. Joe, Jay and Dean all work as a team and are all straight shooters. Bottom line is they seem to work by the golden rule, Do unto others as you would have them do to you. They will treat you fairly.
Cody was very helpful when it came to buying my car from Kunes. He found me a great deal for the specefic car I was as looking to get. I would give him considerarion as well as the entire kunes team In Delevan to new customers looking to buy a vehicle.
ok so I take back my last review. I bought my car and it had some problems. I originally jumped the gun on making a bad review. I seen so many bad reviews about them not wanting to help fix problems with cars. but after talking with them they meet me over half way on the cost to fix my exhaust manifolds and catalytic converters. im more than happy now and they made it right. I would recommend them but also please take the cars to a mechanic to make sure everything is what its suppose to be. thanks twins for making this a good experience. Thomas Austin
My wife and I are very happy with the service we received. From the first time I called about the Chevy Colorado we bought. We live 3 hrs away and AJ was great to work with and didn't hide anything from us. If you live in the Rockford area and are looking for a car, look them up.
Dekalb Sycamore Chevrolet Buick GMC. My wife and I have purchased multiple vehicles from the dealership and always use them for service on our vehicles. Our experiences have been great from sale to service, and dealing with the staff, management and the owner is a pleasure. They are the absolute best, hands down!!!
I have bought and serviced many many vehicles in my life. Never have I been more impressed with a dealership. Everyone from the salesman to the cashier to the guy who washes cars after service is professional, kind and communicative.
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