We didn't deal with the Lynchburg office in person, but when I spoke with the lady in finance( I am sorry I don't remember her name) she let me know that they can ship the vehicle to our closest location. That to me is customer service! Our application was simple and we got pre qualified. Next car will be a CarMax car !!
Yes I went and tried out a vehicle on Friday and I have challenged credit and they were working on getting me financed and they said they needed to get it financed on a Saturday and he would call me but I never heard anything back from them so I was very disappointed and then lack of response I feel like they should have followed up with their customer either way it went
Everything about our experience was terrific! The dealership (including the restrooms) was spotless! Our Salesman, Randy Enloe, was outstanding. He explained everything about our new vehicle in great, easy to understand detail. He was able to answer every question and made us feel very comfortable about the transaction. We would recommend him to anyone looking to purchase a Subaru. Each person with whom we had contact was pleasant and we felt no pressure. The Dealership really worked with us to make a good deal.
Darren Miller could not have been a better salesman! He knew exactly what cars suited my needs and narrowed down my search quickly based on the criteria I gave him. He was very knowledgeable about everything and had a nice hustle to getting everything done quickly and efficiently. Darren was extremely professional, friendly, and his customer service was truly outstanding. I would and will highly recommend Darren, as well as Terry Volkswagen Subaru, to friends. Sincerely, Kyle Balchik
The whole process was simple and easy. Nelson Harvey and Rick Norman were great. They followed up on every detail. I have purchased ten cars from Terry VW Subaru and have had the identical experience every time.
The Terry dealership is a lovely, friendly, welcoming and very customer-service-oriented place to buy a car. I feel very fortunate that a friend recommend them to me because a usually stressful search for a new car was so very easy and unexpectedly even enjoyable. Sales person, Darren Miller, treated me more like a friend than just a customer and answered all my questions and concerns to help me choose the right car for my needs. The sales transaction and paperwork were easy and without pressure of any kind. I highly recommend this dealership and feel it is well worth the 50 mile drive from my home for the confidence, reliability and peace of mind I experienced here. I have been told their service department is also top notch, so I look forward to a continued great relationship. I'm grateful for the opportunity to buy my care here.
I met Nelson when returning my GTI off lease. He made, what for me, was a stressful experience something that was everyday and relaxed. He made me feel like I was the only person returning a car that day. Everyone connected with my experience, from VW credit to the dealership was a pleasure to work with. I will always recommend Terry VW to anyone wanting to buy or lease a car.
From the time I agreed to buy the vehicle to the time the vehicle was ready, was two months. But if you can handle that, I have nothing buy good things to say. I got a great vehicle, at 30% less than the blue book value, repairs included.
I'm thrilled with my vehicle, and I'm happy to wait a couple months in order to save several thousand dollars! If you don't need the vehicle immediately, I wouldn't go anywhere else.
I have purchased five different vehicles for my family over the years, most of which being repairable vehicles, but my daughter's was a running & driving trade in. With every vehicle I've purchased from George, it's been a smooth process of finding exactly what we were looking for, including parts and labor, within a reasonable time frame and our budget. I continuously refer friends and family to East Coast Auto Source for their parts and vehicle purchases.
Although they're in the middle of nowhere, I can say this is quickly becoming my top reccomendation for friends looking for something new to drive, whether it's an everyday vehicle or something fun like a boat or motorcycle. I started with an old Cadillac Deville I wanted to rebuild for my son, and because they were so helpful the first time around, I've made trips back to get vehicles for my daughter, wife, and myself since. The folks at East Coast are a friendly, helpful bunch who will make sure you're a satisfied customer from the time you arrive to the moment you leave. I would reccomend them to anyone!
The team in the Service Department is always wonderful to me! Lindsey is so helpful with scheduling my appointments. I always feel safe in my vehicle because the service advisors Delano & Vinay keep me informed and up to date on maintenance needs & ensure everything is working properly! They keep me informed, and I trust their professional opinion! I never hesitate to follow their instructions to keep my car running smoothly. I also love the courtesy checks, I can stop in and check my tire pressure & top off fluids for free!!! I always feel welcome & greeted by name! Keep up the Great work Service Team!!!
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