Truly a professional and personal experience. Was blown away by amount of insight into search for used vehicle. Can't thank them enough for all dealing from search, to purchase to routine maintenance. Highly recommended and will be repeat customer
So I went to Healey Kia yesterday, 7/21. Looking for a pre-owned vehicle. I had already contacted Pete Finkel (Sales) the day before and basically emailed him what I wanted, what I needed, what my budget was and that was that. Pete really listened to me and did his best to make sure I got everything I asked for. Not only did he stay way under my budget......he got me great financing (with not so great credit) and got me a car that I thought wasn't possible. I walked out of there with a brand new 2019 Kia Sorento! Not only is it gorgeous and comes with all the bells and whistles....like I said, it was totally affordable. I was more than a sale to Pete. Brandon in Finance was also patient and unbelievably helpful. He broke down everything for me so that there was no surprises. And once again, thank you Brandon for serving our country. The whole dealership is really fantastic. I 200% recommend Healey Kia and especially Pete. If you need a car....go there ASAP
Bought R 32 and Taureg from Compass for girlfriends over the years with cash. Looking for deal on Golf R but no concession. Therefore no loyalty to that dealer. Repair of rattle on Taureg took two tries but fixed. Selection usually not as good as a larger VW dealer.
Years ago, could not test drive an R 32 before signing for it. More a VW stupidity than a dealer issue. But manager was not polite about it. Went out and bought a Mitsu Evo instead and never looked back. They lost a sale because I could not test drive car before signing that i would purchase it. Something about no miles on R 32 demo. VW has some bizarre policies not to mention the diesel fraud.
Think that was under old ownership.
I bought a 2006 S4 Avant. I live in Montana so this was done over the miles with nothing but pictures. These guys are wonderful. They did a bunch of pre-purchase repairs and kept in touch the whole way. They put up with my endless calls and emails. They took extra pictures for me and went above and beyond. They worked with the transporter I hired and everything went as smooth as butter!! Don't be afraid of dealing with them and trust me you could not find a more trustworthy hard working dealer!
Was in a bind. Mr Traverso went above call of duty to assist. Needed a key to unlock wheel to change flat tire for my nephew. Couldn't find one anywhere except to order online. I stopped in the VW dealer in Middletown NY, spoke with Mr Traverso who was kind enough to trust me and let me borrow the key I needed. I offered to rent it or buy it and he declined stating he just needed it back. Thank you for your excellent customer service. Much appreciated.
We bought over the years 3 cars from Compass. Their service is outstanding. Even though we live in Baltimore we go back to Compass. Last service visit was on 5/31/16. We got an appointment on 24 hour notice. In Baltimore we called a dealer 3 times left word but no one called back. Finally we were able to get a live person who told us the earliest available date was in 3 weeks. Compass sent a confirming message and even followed up with a telephone call. The service adviser thoroughly explained the service work and suggested when to do future work. The car went in with one of the tire valve cover missing. When I got it back a new one had been put on. I never expected such attention to detail. They performed all work perfectly. Dieter Langendorf
I shopped for 4 different makes/models of small SUVs, both by lots of reading and by test driving all of them. I really liked the Mazda CX-5 that I ended up buying. Undoubtedly, my reaction to the car was reinforced by the fact that I also liked the salesperson, Justin, and the finance person, Richard. Both of them made me feel comfortable, answered my many questions, and gave me tons of information without making me feel pressured. All in all, a very positive experience.
Excellent dealership-the best in sales and service
by JimM from N Bennington, VT
October 11, 2015
Compass Motors is absolutely the best car dealership that I have ever worked with. From Sales to Service, Compass Motors personnel are knowledgeable, efficient, courteous and provide the best customer service that i have witnesses. It is well worth the time and distance that I have to travel to get my service work (and new car purchases periodically) done at Compass Motors. Simply put, they are the best.
I had purchased a pre-owned 2011 Volkswagen Tiguan and brought it in for it's 90k scheduled maintenance. Jeff and the entire team at Compass Motors exceeded my expectations regarding customer service. I left a happy customer, and definitely think it is worth the couple extra dollars that you pay bringing it to the dealership when service is needed. They go out of there way to do anything they can to accommodate you, and you do not get that at many generic car repair shops.
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