Just purchased our third vehicle from ray here two months ago. We had a little AC issue that somehow wasn't covered under the extended warranty we purchased. Upon picking up, the owner Jason told us he took care of it and not to worry about a thing. The customer service is out of this world. We will be forever customers at carfinders!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I have taken my 2012 VW Jetta here for service since I moved to Daphne, AL in 2013. From scheduling the appointment to getting the work completed, it is always easy. Dennis Healy, Brand Ambassador, is professional, courteous and on the money with the estimate of time to complete the service and the cost. They have never tried to up sell me any additional services. My car is always clean after the service. They also have kiosk work stations and a very clean, comfortable waiting area complete with complimentary beverages and popcorn. There is another VW dealer closer to me but it is worth the extra 15 minute drive for the outstanding customer service.
We were greeted by friendly staff, directed to the salesman with whom we had previously spoken on the telephone. He was professional and answered all our questions. The type vehicle we inquired about was available so we were able to make a purchase on the first visit.
Team Gunther is an excellent family owned business that strives to ensure all of their customers are treated like family. I would highly recommend this dealership to anyone in the market for a new or used vehicle.
My sales rep was Thomas McWilliams and he was very professional and helpful. Helped make it a painless process without the usual arm twisting. I will definitely use Team Gunther and Thomas for my next purchase.
This was a very pleasant experience compared to previous car purchases. Our salesman, Shawn was not pushy nor was the dealership. Options to purchasing a vehicle were presented to us and we are thankful for that. I would recommend this dealership.
Shaun was a great sales person. Would recommend him to my friends. This is our 4th Kia purchase from Gunther Kia.
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