I was highly impressed with our Sales Consultant Courtney Rondeau! She was very personal, professional, and knew her product well. Thanks to her, we were able to purchase the perfect car. The finance department and Head Managers Ben and Chris fought to get me a great payment. I highly recommend going to see them. LOVE MY NEW HYUNDAI!
After searching for the best offer under my situation, got to the dealer 5 minutes before closing, on Saturday afternoon! Bill took care of us and our needs. He help us get finance, and the deal was closed quickly! AAA+++
Bill was very easy to deal with. Very quick on replying to my questions and when we agreed upon a price, he held the car for a couple of days without a deposit, even though he had people stop by and offer to buy the car. The day of the sale, he called when I was on my way and told me the radio stopped working and took some money off the price to compensate. If and when I am ready for another purchase, I would not think twice about using him. Thanks Bill!
I found a car I wanted online, although it was several hours drive. After reading positive reviews about Bill, I felt confident enough to make the trek, and I'm glad I did. Bill was a pleasure to buy from, and the car was exactly as described. The process was quick and easy. I would definitely buy another call from WS Auto Sales!
Tom and Tommy are extremely knowledgeable about their inventory. They go the extra mile for you. They are really easy to deal with . Made the transaction stress free !!! Can???t go wrong with this dealership. Thank you guys it???s been a pleasure.
Best New Car for Me and Best Customer Service Ever
by Darryl from Chicopee
July 3, 2018
Let's just say nothing good ever comes easily and that describes my recent used car search ... until I met Ernie and his crew ... simply a class act.
I arrived in a rush, on a budget, and exhausted from dealing with larger car dealerships.
From the moment I spoke with Enrie on the phone, arrived and met Ralph and the others, I had a good feeling this buying experience was going to work out ... understatement ... they rolled out the red carpet for me ... and even when I got out of line, stuck with me and ensured I was well served and completely satisfied.
Outstanding, Professionalism, Customer Service, and most importantly Earnest, Honest, and Genuine Care for the Clientle.
BUY YOUR CAR FROM ERNIE'S ... IT IS WORTH THE RIDE THE N. ADAMS!
They should change their name to to Trust- whorthy a ton. I feel pretty confident that we made a great purchase trought them. I'll confirm this in a couple years. Ram 2500 (black /green) They'll know why I remark the color.
Good to have a facility like this in Pittsfield. Customer Service is outstanding and the staff know what they are talking about. I have visited them three times and I have been very happy with the orders and repairs. They replaced a recall item and called me after they washed and vacuumed my car. Mitchell and the staff on the floor are true professionals.
I want to mention my salesman, Brian Smith, because he was the perfect BMW genius in my estimation! The car buying experience is always stressful and even in phone conversations before I went in he put me completely at ease with his calm and professional manner. Brian was able to answer all questions to my satisfaction and went out of his way to explain in layman's terms features and benefits to this "non car/computer person". He was very patient with my neophyte grasp of the bells and whistles on this BMW 3 series, and showed me how these new features work very thoroughly.
Kindest of all was Brian coming to my house to hook up my garage door opener, another cool feature. This is my fifth car from Flynn's and will certainly not be my last. Thank you both for your kindness and consideration.
Sincerely, Michael N.
I purchased a bmw x1 from out of state and Brian Smith was the epitome of professionalism, answering questions by email promptly and offering to make a video so that I could get confirmation of the overall car condition.
I ended buying the car over the phone and picking it up a couple of days later: Brian / Flynn BMW took care of everything: registration, license plates, financing, etc.
The car condition is as promised and drives great.
Would recommend to anyone shopping for a new or used BMW.
I recently purchased a 2016 Golf GTI from Flynn's Volkswagen. This buy cycle was the best experience to date, mainly due to the professionalism of Internet Coordinator, Anthony Carestia. Anthony was helpful, but not pushy and I genuinely felt he had my best interests at heart. I handled the entire buy process with Anthony through email, which was an enormous time saver. My only visit to the dealership was to sign the contract and then a few days later to pick up my Golf.
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