I wish I would have bought my car at Napleton, their service department is second to none, and beats out my previous experiences by a long shot.
More than I expected
by Mtroop1272 from Trenton nj
January 10, 2019
This car has exceeded my expectations. Ride is nice, very comfortable. Love the heated seats. Blind spot warning system is great when changing lans. Very good on gas. Stereo and navigation system is awesome and definitely comes in handy on trips. Lots of trunk space.
I take my 2016 Outlander sport there to be serviced. They have very friendly service personnel. I always feel very welcomed and as though I am an important client. They inform me if things need to be done while I am there so I don't have to return another time. I appreciate this because I do not live in Springfield and it is often not easy to get in to Springfield just anytime. When I call for an appointment it is easy and quick to get in. I don't have to wait weeks for an appointment. They also have good hours for working persons. I will continue to go to Napleton Volkswagen Springfield.
by Klindsay from Minnesota
January 30, 2019
Great car! Great to drive! Love the way it drives. Love all the features. Great auto start! Love the leather seats! Love the smooth ride! The red color is nice!
I contacted the dealer about a truck I was interested in on cars.Com. A Mr. Lipscomb answered and informed me that the truck had sold but that he did have other trucks in that category. He also told me he could have some work done if I needed it. He was very polite and helpful, I will be going up there to look in person in a couple days. I expect to have another good review to post then.
Great driving car for the money
by DG from Charlotte
January 26, 2019
For what most people consider an economy car, the Jetta provides a great driving experience. Highway speeds are not a problem in this well handling car.
Brandon was super helpful and gave me plenty of attention and time....even though I was a bit indecisive. I didn’t purchase a car from here but wouldn’t hesitate to in the future.
Inexpensive car to operate!!
by Schwedebalz from Rochester, NY
January 23, 2019
I purchased a 14 Jetta as a second vehicle when I retired. I didn’t drive a lot and wanted to save money fuel wise. Things changed in 2017 when we lost a company vehicle. The car is now used daily. From new to 2017 there were 20,000 miles and from summer 2017 until now it’s 43505. I keep the car regularly maintained and very clean. That car has been waxed twice a year since new. Inspected in October and had a new set of tires at the same time. The mileage on the highway pushes 33-36 mpg and in the city it’s probably 25. Car is a gem and has the documents to prove it.
I had been searching nationwide for a VW Phaeton for roughly a year. Found what i hope is a decent example from this dealership. Jim was extremely helpful and the transaction went seamlessly. Trusting someone when buying a car across the country is something difficult to do when being able to inspect or visualize the car in person isn't an option. For the price i am extremely satisfied and barring anything outside of expected condition of an older car - i fully assume to be pleased with the entire purchase. Jim was responsive and answered any of the questions that I had and has followed through to help make sure the vehicle is loaded and shipped my direction. Barring a non-running vehicle upon arrival I don't see why I wouldn't highly recommend doing business with this dealership! To date the experience has been fantastic!
Never had an issue with it
by Happouh from Dayton
January 26, 2019
It has always been a nice car to drive very smooth ride and plenty of power. Never had any issue. Plenty of room, for passengers and also in the trunck.
Jason Bruce, Jennifer Murray, and the whole team at Modern Motorcars were very accommodating to my BMW purchase. 'They took the time to answer all of my questions, and at no time, did they pressure me to "close" the sale. Additionally, the "after sale" service --> is fabulous! Thank you for a great experience -- I will see you again on the next purchase.
by Providence from IN
January 19, 2019
This car gets up and go. It’s sporty with all the tech needed on the inside. make you want to be in the car all the time
Scheduling of work was quick and easy both by phone and through the internet web site. Personnel were very friendly and helpful. We now take all 3 of our vehicles here for service and repair.
No notification for empty wiper fluid??
by AnnoyedCanadian from Montreal Quebec
January 29, 2019
Had a 2015 golf. Lost heating after fix for loose fan. 2 years.
this 2019 Jetta has lack-luster start. I've had it for 1 month, back window defrost - doesn't work.
Annoying beeping when car is idle; active start also annoying in the winter; even with large trunk - not enough storage in the cab; and believe it or not -i certainly didn't, the comfortline (ill-named) doesn't let you know when you are out of wiper fluid. VERY SAFE IN THE WINTER. GOOD JOB ENGINEERING TEAM!!
I've bought 5 cars at this dealership since 2010, 3 since 2016. Since Napleton bought it, the service department has gotten better and better, especially since Derek Owens took over as service manager. I have no qualms about recommending these guys to look after you Volkswagen vehicle!
I would buy it again
by Big Billy Joe from Davenport, IA
January 19, 2019
I purchased a 2014 Jetta GLI with 45k miles on it in 2016. The previous owner had just done the 40k mile service. Overall ride is fairly stiff, but an absolute blast to drive. I upgraded the brake rotors and pads to increase performance, as well as had my engine tuned from an APR dealer. I now have 90k miles on the Jetta, and all wear has been exactly as expected. Scheduled maintenance is more expensive than compared models, but overall performance is much better, and there are no hidden surprises.
I felt I was treated very well I liked the service. I receive after the sale this is the third car l have purchased at your dealership.
My car went above and beyond.
by Cole from Santa Rosa, CA
January 25, 2019
I wouldn't change a thing in this car. It's traveled almost 120,000 miles across the country in just over 2 years and she hasn't stopped to complain yet! Comfy seats, quiet, smooth ride and great gas mileage! The stock sound system is better than I was expecting too when compared to some other vehicles in the same price range and style. All in all this car has gone above and beyond what I asked of it and I couldn't be happier!
Michael and his crew did an excellent job on my 911 porsche. It was done within 6 hrs! Washed and ready to go!!! It actually runs better now!
Love my Jetta
by Mark S. from York, PA
December 30, 2018
This car is just the right size and suits my needs. My commute to work places 500 miles a week on my car. The diesel engine gives me great gas mileage. It's interior is comfortable and I don't feel like I'm in a tin can.
stopped in to see what some of the used cars were going for. Left with a car. Jake did an excellent job. I really felt comfortable with him. He seemed honest and trustworthy. If they keep hiring salesman like Jake I'll keep coming back.
Reliability At It's Finest
by Darakai81 from Stone Mountain, GA
December 10, 2018
Great on gas. No problems whatsoever. Very reliable. Nice cabin and trunk space. Nice solid vehicle. Just keep it serviced and you're good to go .
by Swissguy from Greater Charlotte, NC Metropolitan Area
January 27, 2019
This car I actually bought for its fuel economy.
Veyond that, however, its impressive acceleration and all the comfort features (too mant to list!) have been really great!
So I got this car to save gas, but got so much for the money!
Without hesitation (well, after checking the condition) I would but another VW Jetta in a heartbeat!
I have purchased a couple vehicles from May Motor company. They make buying a used car easy and treat you like they would family. They are good honest people. When I???m ready for another vehicle I will be going back to May!
Luxurious inside and fun
by Erhart18 from Chanhassen
December 28, 2018
Basic on the outside, but the interior ALWAYS made me feel I was in a BMW or an Audi. Great acceleration and breaking. Great sound system. It was my dad's car, but I ALWAYS drove it when he was'nt around because it was much better than my car at the time.
Ok just wondering why spark plugs went bad at 34 000 miles, dealership not very helpful they could not service my car for one week. It was mis firing. Still under warranty then
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