I purchased a pre-owned BMW and their pricing was very good. The customer service was excellent and everyone was very helpful. My sales rep Karen Hernandez was nice and I never felt any pressure to purchase a vehicle. It was a great shopping experience and I would highly recommend them to anyone looking for a car.
My salesperson Karen was extremely helpful from start to finish, as were the managers Raphael and Rubin.
I live in TN, and flew to Chicago to pick up the car. Karen even picked me up from the airport. Even though I was a little tired from the flight, I didn't feel pressured into anything, and knew what the pricing details were going to be ahead of time, which is a relief, especially when investing in a plane ticket.
I just finished driving back home, and am excited to have been able to deal with FJVW, and look forward to driving my VW for many years.
I only give the facilities a 4 because they were limited in their refreshment offerings, and had no snacks. Other VW dealerships that I've visited have had a pretty wide assortment of drinks and snacks.
I’ve recently purchased a 2018 Chevrolet Camaro from this dealership and the car came as it said by them and on the website..... clean car .... I love the car, and it’s a joy for me to drive it everyday and see it out on the driveway when I wake up. By far one of the best experience I’ve had purchasing the car and the process of purchasing it was quick! Best dealership that I know of and I will go to them for future vehicles. Thank you Alex and the Driven Auto Team!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best car ever!
by Jennifer T from King William, VA
December 25, 2018
My son has a 2012 sportwagen and we absolutely love it! The best car ever, according to my son and I agree! He uses it for commuting and hauling kayaks on top and having fun.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Good for the small family vehicle.
by AHN from Blacksburg
August 6, 2018
I purchased a used 2013 VW Jetta Sportwagen(so-called JSW) with a lot of options and under 14k miles.
I have one younger child that require car seats. I had checked almost every vehicle that has enough space for going to a picnic with my family. The JSW is the perfect car with a good performance.
If you consider a wagon style the JSW will be the best choice and it could save your valuable budget.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
by SUV Alternative from Tampa, Fl
April 30, 2015
My 2013 Sportwagen S just hit 30K miles and the ONLY issue I've had was a bad bluetooth mic that was replaced under warranty. I get a solid 28+ average MPG,and the utility is wonderful. It's a great car to drive, nice interior that looks upscale and when I was looking for new cars, was 2K cheaper than a focus hatchback. I'd buy this car again in a minute. If I could afford it, I'd go for the TDI, but I'm very happy with my basic S with auto transmission. I have no idea where all the reliability issues come from. My Jetta can't be the only one without problems...
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Driven Auto Sales has been the best and most reliable dealership i had the pleasure of working with! They listened to what i wanted in a car and found the perfect ride for me. I ended up buying a nissan maxima and it was more then what i expected from a used car. Cleanliness throughout and reliable on the roads. I would reccomend this dealer to anyone looking for a car. Thank you guys and hope to do business once again.
I was thoroughly satisfied with the way that the Autobarn Countryside Service & Parts Team worked together to ensure my 2009 Passat was ready for Winter. Swap of the Winter Wheels & Tires was seamless as always thanks to Brien Akers inventory management skills. The oil change was routine amd Bob advised me that I had a couple of minor issues that needed attention to which I had him take care of one on this visit and will most likely attack the second on the next visit. Drop off and pickup were smooth and this time I even grabbed a snack from their Customer area before browsing the showroom. Joe
Safe and Reliable
by Gottmolk070209 from Goodyear,AZ
June 14, 2018
We had an almost identical model and we we were in an accident and while the car was totaled we did not have a scratch on us; our dog who was a sleep in the back seat did not wake or even move off the seat
We traveled 2000 miles in intense summer heat and the car performed like a charm
Went in for oil change and tire rotation. The service included this but also checked out the car. Everything was done within the time promised, while I waited. Everyone was friendly and made sure that I was well taken care of.
This wagon really set the bar for me!
by ezshift5 from Sacramento, CA
November 22, 2017
All I can really say was this car was really me. 50,000 miles averaging 44 MPG of diesel fuel. 67 cubic feet of interior space (rear seat folded down). Three years of maintenance included. Nothing affected the car's mobility during five years of ownership.
The impressive torque from the diesel never failed to impress.
Well we towed car there because the wife drained the battery, on acount she doesn't know how to start a car, she left the lights on in the first place. Scott out service guy really took care of me from start to finish, explaining everything in detail as we went along
This little (White) wagon is ME!!
by ezshift5 from Roseville, CA
September 4, 2017
Replacing my 1982 VW Rabbit diesel PU, the JSW TDI 6M has found a home.........I am nuts about all it's features......the best being MPG, torque, interior space and reliability.
The pickup could get 53 highway. This wagon best ever was LA to Sacramento. 54.8 MPG.
What I like is the service person always tells me what is needed and price so even if I can do that day I can plan to add it to my next service appt and budget for it. It helps keeping to the recommended service schedule.
Most Reliable Car I've Owned
by Robincyj from CA
April 16, 2017
I owned my wagon since 2014. I was the second owner when the car was 16000 mi. now it is 46500 and everything run well! Good cargo space but the 2.5 engine is too old.
Service is always good. People are always friendly and respectful of schedules. The bonus car wash is a real treat too. We have purchased multiple cars here over the years.
Good Car with a few flaws
by Leaky Roof from Washington, DC
July 30, 2015
Good car, nice styling, strong engine with great mileage. Panoramic sunroof leaks. So far seems well made. Keyless ignition broke around 55,000 miles. No way to start with a key. Usually can do a better job of navigation using your phone and software updates are expensive for what you get. Might buy again without the sunroof or the navigation.
Was looking to finance a use vehicle. I was having trouble looking into other places as I felt they didn’t really take the time to let me decide. It was more of a you should check out this car situation. A friend recommended me this place and I got to say they where really patient and cooperative. I really like to look into what I’m purchasing and by the end of me signing the last document. I felt good knowing I left with something I wanted.
I have nothing but good things to say about CarLotz! The buying process is very friendly and there's no pressure! Everyone that works there is very customer oriented and you can tell they want their customers to be happy! I knew when I first started talking to LaDale that I was going to buy a car from him. He was the friendliest salesman I dealt with all day and was happy to bring out anything I wanted to see and test drive! After a couple, I sat down in my new car and knew it was the one! He got me a great price and I love it! Dont hesitate, go see them today! Thanks guys!
by Eric from Fort Worth TX
December 20, 2018
It has more space in the cargo area than VWs small SUV (Tiguan). It's comfortable, and gets 45mpg on the highway, 30 in the city. (I have the TDI). The only real drawback is the lack of multiple power ports, though it DOES have a 110v outlet in the rear passenger area.
Mine has the panoramic sunroof, which I love.
The back seat is a little small, but it's fine. It's *big enough*.
My fiancé and I ended up buying our first car through Tom and it was a wonderful experience. Although the process can be overwhelming for someone unfamiliar, Tom made it very easy and was completely accommodating to our needs. I would definitely buy another car through them.
Came in not knowing what to expect. Greeted at the door with a friendly person. The amount of great exotic cars where mind blowing. All the cars where clean and serviced. Staff was not pushy.et me take my time to decide on what car fit me. When it came time to buy they had financing here for me with great rates. This place is fantastic. Thanks for being here.
my car was making a loud noise when driving , decided to stop in to check it out. turns out it was bad wheel bearings. thought it would of cost me alot of money same day but they worked with me that could fit my budget.
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