Joe Rys was fantastic to work with. He is friendly, knowledgeable and got to know us personally. He went above and beyond to make sure we were happy with our new vehicle as well as the process. I would recommend him to anyone in the market for a new car.
THIS IS MY FIFTH PURCHASE / LEASE AT WEST SIDE - MAURA HAS BEEN MY SALES LEAD EACH TIME , HER CAR KNOWLEDGE IS SECOND TO NONE , PLUS SHE HAS A HANDLE OF ALL THE LATEST LEASE PROGRAMS . SHE IS THE BEST !
The folks in service were all pleasant to interact with, from the smallest thing to going over the status of my vehicle and what services were needed and/or recommended. Clean, friendly atmosphere. They were the wonderful balance of knowing they were there for me, but never intrusive. Thanks!
My husband and I recently bought a Honda Pilot from Ideal Auto Imports in Eden Prairie. We were extremely pleased with how easy the whole process was, from the time we entered the dealership until we drove our new car off the lot.
We were impressed with German and Max and how easy it was to work with them. We never felt a pushiness at just wanting to make a sale, but instead a genuine interest in helping us get what we wanted.
John, our sales person was friendly, helpful, very informative, and easy to work with.
Thank you Ideal, we love our Pilot!
There is Always great service and found to have a wonderful learning experience about my Volkswagen each time I visit. I find Extremely knowledgable people at Schmelz Countryside Volkswagen. Great Dealership!
I definitely would buy another vehicle from here if the opportunity arose. Sam Lien was great. I came with a 2 year old and he made us both feel very welcomed. He went above and beyond what I expected and made the buying process painless. Even colored some with my daughter. The same could be said about Rollen Otness, who did the financing part. Thanks again guys. Take care
The car I bought from East Side Auto was a great deal with honest sales people so willing to help. There was no pressure to buy at all. I felt like family the moment I met the sales people. Yes hail damage but nothing I couldn’t get fixed if i chose to. Great experience and honest advice!
I'll drive miles to purchase a car at Luther Brookdale
by bechinina67 from DealerRater.com
December 5, 2018
We bought our 1st VW there when we lived in Wisconsin. Then we moved to Texas and we drove all the day to Minnesota to purchase our Golf Wagen 4Motion. You might ask why? In Texas, we have VW dealerships but not as friendly, professional and with a staff who helps you to have the best deal. We had only four days to bring the car home and the staff they gave us a great car with an awesome deal. We had a good time and a fun trip. We would drive again for our next VW.
Hats off to Ramon at Schmelz! I was looking for something very specific, and it had to be just right. He never gave up and found just what I was looking for! He was very good about keeping me updated during the search, and even sent me videos when I couldn't come out right away to check something out. He searched and searched until we found the right one! He was a complete professional and even made it kind of fun!
I appreciate the good customer service. My service contact was accommodating and professional. I would recommend your service to others. I will be back for additional service.
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