I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Me and my wife were found in a bind as we had 3 cars 2 of them in where we were negative and did not need. We decided we wanted the new 2018 Tiguan as it met our familys needs. We met the General Manager Roger Chammas he went above and beyond his normal duties to make this deal possible for us. We came from a bit of a distance away as no other dealership was willing to make us an offer we were comfortable paying! After agreeing on numbers both me and my wife drove to make the deal we were handed of to the General Sales Manager Sevan Khajehgian and Our Salesman Jonathan Hardaway. They both made my wife and I feel comfortable with the transaction and were as transparent as possible! I highly recommend VW of DTLA for any of your VW needs! Ask for Jonathan, Sevan, or Roger they will treat you like family!
I have purchased 2011 Tiguan Used. Phenix and Carlos were extremely helpful. They've answered hundreds of questions very patiently. They have helped me to get a great deal. When the car needed some repairs within few weeks, Phenix and Pedro from the Service Dept acted very quickly. And they gave me a temporary car. There are few minor issues, however. The financing person does not explain anything unless you ask him. And he speaks very fast, so I had a very difficult time understanding him.... Also the customer service couldn't find my order. I had to wait about an hour at the shop to get it. Lastly, no one told me that my Tiguan 2011's rare bumper looks different than others, not in a good way. I wish someone had told me about it before I purchased it. It wasn't gonna change my mind, but I'd appreciated an explanation. I still don't know why it's different....
I bought my Tiguan back in 2009 in L.A. And have tried many dealerships around my area but was never satisfied! Ever since I visited VW Alhambra I can say that the staff is great! I take my car for service there from now on. Mike in the service department has been the most informative and helpful Advisor! I trust him with my car and I always leave confident that the service and repaired right. Everyone was very kind and my next purchase will definitely be at VW Alhambra.
I brought my EOS in for a waterpump issue and I was dealing with Mike Choi; what a great employee and overall guy! While they were having it repaired, he gave me a vehicle to visit my girlfriend in Hollywood. By the time we had finished lunch, my car was done and nicely detailed. Thanks again Mike, I will be back here again and will be sending everyone I know!
What a Team of Professionals!!! I own a 2014 VW Jetta Hybrid and the Service Manager, Jay Piamonte, and his staff (Mike, Paolo, Angel, Myra..etc. etc.) are the most helpful, attentive and most of all HONEST service team I have encountered in the many many years of dealing with dealerships and their service departments!!! As a woman I am always hesitant to handle anything that has to do with my vehicle alone...and more so if it involves having any interaction with a dealership. However, their team is just amazing. I truly appreciate how they always go above and beyond to provide great customer service. Would I recommend them to a friend or family member...YES!!! Every time. Truly a trustworthy team.
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