Only reason i am not giving 5s is because i had to return the following day because i wasn't getting enough for my trade. Although i did go upside down on my trade, Ancira did have the best pricing for my Atlas. The customer service was great and i was happy with my purchase.
Thank you Marc Peterson.Your service on us, Karin Tucker and Rosi Tucker, was excellent.This is the second time you sell us a Car.And we will come back to you and buy a third car in 2 years.Again,we are very happy with our new Passat."THANK YOU"
Couldn’t be happier with my first car buying experience. I’d highly recommend Marc Petersen, he helped me out in all areas and answered my questions perfectly. Also worked really well with getting all my information that I needed to make sure I left with the car I wanted. Best experience from Ancira and their salesman Marc.
My wife and I would like to commend mr. Bobby Weigel at Ancira VW for the great buying experience on our purchase of a 2017 Passat. We was able to with his help process our deal that had the minimum of time wasted and with the minimum of hassle. That is the plus side, on the negative side the detail cleaning of the vehicle was not very good when we drove out the car, but with Mr Weigel’s assistance that was corrected later. Also it would be better if the vehicles listed on Mr. Ancira’s web site list mileage and a better history of the vehicle ie the prior use of the vehicle. We would also like to thank Mr Michael Young for his assistance on the handling of the financial side of the deal. He made us feel like he was dealing with family.
Andrew was our salesman and he was great to work withand did a great job . He was very acknowledable of the car and couldn’t answer all questions. Also I have since called him and he has answered my questions. Great job Andrew.
I originally stopped by the new VW dealership to pick up a part for my old Jetta a few months back. While browsing around I encountered Steve Roel who answered some of my questions about current models and features and we checked out a few cars. I was impressed with his knowledge and enthusiasm about VW's in general. I told him what I was thinking about buying in the future and instead of trying to convince me to buy something currently available, he said it made sense to wait a few months for it. I remembered his name and asked for him a few months later when I came back. He helped me find exactly what I was looking for and the entire team from manager (Glenn) to finance (Kim) did a great job. Historically my purchases of items like furniture and cars from commission-based stores had involved strict admonitions to only come on specific days when my salesman would be there, etc. Throughout the process Steve introduced me to people from the Service team and other salesmen with the explanation that if he was out, I could work with any of these people I had met and they would take care of whatever I needed. I'm cruising with my '15 Golf TDI.
Ancira Volkswagen dealership did a great job on my most recent visit. My salesperson, Mrs. Stephanie Donato, was very professional, knowledgeable, and took care of all of our questions. But most important she took her time and went the extra mile in everything that she did. Excellent professional, thank you Mrs. Stephanie Donato and Ancira Volkswagen dealership. Also, thanks to Mr. Young, in Finance.
If it were not for the extraordinary efforts of my salesman, Tony Staten, I would have never purchased a vehicle from Encira. I saw the vehicle I was interested in online and contacted the dealer and received a quote on my trade-in and was informed this dealer doesn't negotiate on price... and man they weren't lying.
I drove from Houston to San Antonio to purchase the vehicle and iron out financing. As soon as I reached the dealership and met Tony I was impressed with his candor and attitude. The deal however, hit a standstill when I didn't receive financing terms I felt were fair. The new sales manager came over and we dickered back and forth until I asked for a reduction in the price of the car of $108.00 to make up for the additional money I would pay in finance terms over the life of the loan. The sales manager offered $100.00. I stood firm and advised I wouldn't accept less then $108.00 reduction and advised I'd do the deal if they would reduce the price by $8.00 more dollars. The new sales manager again refused. I along with Tony were shocked the new cars sales manager was prepared to lose the deal over $8.00, but he was.
So I walked out and drove all the way back to Houston. Car-less. Although the conduct of the new car sales manager was ridiculous and extremely petty... Tony tried every thing he could to salvage the deal before I left. I felt like he was my advocate... which is rare to find in a salesman.
Tony called me the following day and sounded as shocked and angry as I was. He said it had been weighing on him and wanted to know if there were anything he could do to make things right. I told him I didn't appreciate the attitude of his manager but was still willing to do the deal if they reduced the car by $108. Tony presented the offer to his managers once again and they refused to reduce the car price by $8.00. This time Tony called me and said he would simply pay the 8 dollars to the dealership! I was pretty shocked that A) the dealership wouldn't reduce the car $8 and B) Tony would pull money out of his pocket for the deal to go through!
Additionally, Tony met me at a whataburger hslfway between San Antonio and Houston to deliver the car and sign the sales documents.
Long story short, while my experience with this dealership as a whole was not great, Tony made a costumer for life. He is a good salesman but an even greater person. He's honest and straight forward and genuinely cares about getting you the best deal possible.
Overall I feel like I got a good deal and I'm happy with the results of my experience, albeit with some obstacles from an overzealous sales manager. I recommend anyone looking for a Volkswagen to contact Tony and deal with him directly.
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