based on the number of problems i have had with this car I will never buy a volkswagen again. Let me list the problems. Had to have a front end alignment before warranty was up, which the dealership tried to charge me for. replaced multiple front rotors due to warping. replaced driver side caliper due to sticking. replaced passenger side a frame bushing(not cheap) now the door locks are not working correctly.. the passenger side vents blow cold air when heater is on. both tail lights burned out and these problems started as soon as the warranty was up and the car does not have 80000 miles on it.. Dont buy this car!!!!!
Had a great experience buying my first car thanks to Josh Merritt. He was excellent and made the process go smoothly. I love my new car, it’s a perfect fit for me.
Reliable, quiet and comfortable!
by Chadleymonster from Germantown, TN
August 6, 2018
Great car! Fun to drive, quiet on the highway and never had a problem with it! This is our second VW to own and hadn’t had a problem with either one. Lots of room inside for adults in the front and back and tons of trunk space and excellent on gas! Great value for the money!
Mike was fair, helpful & transparent about the vehicle & the deal every step of the way. It's great to work with someone who builds his business on cultivating trust, referrals & repeat customers, as Mike does. We love our Volvo!
Beautiful fun car
by Kaity from Bloomington
July 14, 2018
Car met all my needs and exceeded my expectations! Its a beautiful car in and out. With an extremely smooth ride. I'd buy it again. And again.
Mike and all the other people I dealt with from the ladies at the service desk to the tech that explained how to handle my concerns were all wonderful. Very polite and had great attitudes. Mike even checked for recalls and had them done as well. And on top of it all offered me a car wash. I couldn’t have asked for a smoother or more pleasant experience. Thank you Mike and all the other wonderful people that handled my services, I appreciate you.
Excellent customer service/awesome deal on vehicle.
by naebug80 from DealerRater.com
December 3, 2018
I have never had a better car buying experience than I have with Vaden Toyota. I have bought several cars thru the years and this was by far the best car buying experience ever. I bought a used vehicle that far surpassed my needs and was such a great deal I was completely shocked. Marty and Donnie were some of the most professional and courteous folks to deal with!! I wasn't just another car sale but they truly seemed interested in finding the right vehicle for me with my budget. I highly recommend Vaden Toyota in Sylacauga!
Was in the market for a used truck, but had no clue what I wanted, until I spoke with Ross..he intently listened to my needs and wants, and suggested a truck that has become our favorite vehicle of all time..What a pleasure to do business with someone who understands the importance of good customer service...The whole transaction was painless for me, because Ross anticipated all the steps that needed to be completed and did most of them for me...all i needed to do was show up with a check... I live in New York, and was initially leery of buying a car out of state, but this is my kind of shopping...Highly recommend this dealership and especially Ross Jefferson, who goes the extra mile to make sure his customers are satisfied...
The customer service is what brought me in to Tracy's. I had heard such good things about their many deals, their courtesies, no-pressure, I was not disappointed! They seemed like friends the minute I walked through the door. I can't say enough. I will keep purchasing my VW from Tracy!!!
Excellent mid-sized sedan
by CMac from Charlotte, NC
September 29, 2018
I have been driving this car while helping my son try to sell it. I'm getting attached. It is very roomy and comfortable. I love the style.
Great experience, friendly knowledgeable staff. Very disappointed that no complementary oil changes were offered. This is the first time in buying a new vehicle where oil changes were not included.
Best sedan we have ever owned
by JRobillard from GA
July 2, 2018
We bought this car new. We have the SE model, with Nav. It has the 5 cylinder gas engine. What a great car. We are 85K miles in, and it is still running strong with no issues. I am meticulous with maintenance, and this car is more expensive to maintain than others. Oil and air filters are about twice as much as ones for an equivalent domestic brand. We have taken this car on many long road trips, plenty of room and fantastic mileage. We normally get about 30 MPG on the interstate. Really good for a car this size. Its quiet, and comfortable too. I'm 6'2" about 220 pounds. I can ride anywhere in this car and have plenty of room. The truck is huge. We are soon going to pass this car to my daughter, and my wife wants another VW for herself. We have been really happy with this car.
Thanks so much for your help in getting me into a car. I had been searching for a while and you made it a great experience for me. Driving home down in my new Sante Fe was an awesome feeling. Thanks so much and I will refer some business to your dealership! Special thanks to Maryam for going above and beyond to make to my car buying experience the best it could be.
Much better in everything compared to other dealerships. They knew my name and had a file of my internet communications with them. I really like it. Will be back soon to buy my car.
Volkswagen "big" sedan good for family hauler
by weaverj28 from Rochester
August 25, 2018
Got the 2.5 SEL Passat, wish I would've gotten the SEL premium due to the proximity key, which is nice for not having to dig through your purse. Great sound system(fender) but slow Bluetooth pairing. The seats are average. Get about 25 MPG in mixed driving, 32 on the highway. Won't win any races but also have not had any mechanical trouble yet, almost 60,000 on it now.
They were so friendly and helpful. They were more concerned about helping me get a car rather than just trying to get a sale. They make sure you are completely satisfied before they let you drive away.
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