Susan Ahn at service made me feel welcomed and she took care of my car quick and showed professionalism. She got my car in for service and got me in a rental until my car was ready for pick up. I was in and out of there when I dropped my car off. I would recommend others to go there.Thank you, Ms. Ahn for the excellent service.
I love this dealership. 2nd lease I have done through them. Super quick experience with lending dept as well. Everyone is so friendly. I used the same salesman for both as I knew he understood I don't have a lot of time. He was so knowledgeable about all the cars and cars in general.
Although we could not "fix" the issue, I must tell you how great it is to interact with everyone at Pacific VW. Michael Sandoval immediately greeted me when I pulled up. When he went to bring my car to the back, Jonathan Rodriguez greeted me quickly and handled the paperwork and shuttles. As always, everyone here is courteous, professional and attentive. Michael was the first person who helped me into a new lease in 2016. He saw how distraught I was with the repair estimate and handled things right away. He was never pushy or sales-y. He was relaxed and engaged, interested in finding the best options for me. I hope Michael, Jonathan and of course Nancy continue to be recognized and rewarded at VW. I'm blanking on the shuttle driver but he was terrific as well. Happy employees make such a huge difference in the success of a company.
was lucky enough to work with Sam Ko on my most re
by Quad W. from Redondo Beach, CA
November 1, 2018
I've dealt with a lot of dealerships and South Bay Lexus is one of the best! I am on my third vehicle from this dealership and every experience has only gotten better. I was lucky enough to work with Sam Ko on my most recent purchase. Not only was he upfront, and honest, but he did everything in his power to make sure I was comfortable throughout the entire process. Buying or leasing a car is a big life change/decision and having someone with you that you can trust every step of the way is truly invaluable. Sam you are the man and I wouldn't be in my GX without you. Thanks for everything!
Traded in my 1987 Honda Civic for a 2015 Civic. Zayd was a pleasure to work with and was super honest and respectful. Took care of me and my mother. Would recommend him to anyone
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