I bought two cars from them, both times it was a pleasure to work with Niello VW staff. I got my first used car in 2015 and had no issues with it, yesterday I trade in my old car and got another used vehicle for a great price. Planning to go back there in few years to get another car
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
What an enjoyable, no-pressure experience we had purchasing a 2017 Acura at Elk Grove VW.
We actually were just ‘looking’, but we really liked the Acura on the lot. Then after talking with Kash Bradford about prices and vehicle details, she made it very easy to make up our minds about purchasing it.
It really was the best atmosphere for purchasing a car.
Then Graham Copps took his time explaining in detail all about the vehicle navigation and computer system, which was extremely appreciated by us.
We’ll be very happy to recommend Elk Grove VW to friends and family.
And a sincere thank you to Kash and Graham for all their help.
PS: This review form does not have Kash’s name as an option, to give her credit for a job well done.
Overall good experience at Niello Volkswagen. No pressure, non-commissioned sales process. Was looking for a 2017 model, but all 6-speed GTIs were gone. Ended up getting a 2018 model, but it is just what I was looking for. No great deals on 2018 models though, but you get a lot of car for the money with a Volkswagen so I was satisfied with the deal that I got. The wait while the paperwork was being filled out was a little long, but considering all that needs to be done it was a reasonable amount of time. Very satisfied with my new vehicle.
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