This car is a story on its own. And finally, my son has the car that he would not stop talking about. Now....I could not have asked for a better sales person than Tom Henry. Not only is he patient, thorough, straight up and honest, he also sees thing almost to the point of being family. In all the years I have been purchasing vehicles from Hewlett VW, NO ONE comes close to a great sales person as Tom Henry. He is an asset to your company and he is honest. I wish car buying was always like the last two processed with Tom. Tom Henry goes above and beyond for his customers - Hands Down!
Best bang for dollar
by Longsday from CA
November 18, 2018
I’ve owned this car before but an older one the room on the inside you can’t beat for the price and it’s German. Feels solid when your on the road especially with kids in the back great family sedan for my money
I really enjoy going to Hewlett. The staff were super friendly, they gave me options for my service and I didn't feel pressured to spend more on services I didn't think I needed. They even topped off fluids and put air in my tires AND a free car wash and vacuum. I was really impressed.
Not to mention, while I was waiting, I had a complimentary coffee and chatted with some of the sales guys who gave me some great advice about the resist-all I had put on a year ago. It felt good chatting with other VW nerds about VW.
I've always only driven VW, I've had some nightmare experiences with other dealerships, but I can say I've never felt misguided or taken advantage of at Hewlett. You guys care about the customer and are passionate about what you do, and it shows in every department. Thank you!
Good Reliable car
by HHIRes from Hilton Head Island
October 26, 2018
Great car , looks good , plenty of room in the back seat, easy on gas , great car for running around and doing errands
I like the feel and look of this vehicle. It drives very smooth. I was surprised to have to make repairs so quickly especially with such low mileage. Everything was covered under my warranty so that was nice. Over all it’s a nice vehicle. I get compliments on it all the time. I love how much space is in it.
What a phenomenal experience! The entire staff at Charles Maund was fantastic! Dealt with Javier, Will and Kenneth.The entire transaction was transparent and what they promised is what they delivered! Buy your car here if you want to deal with an honest and knowledgeable staff. 5 star experience!
No major problems
by Joe from San Antonio texas
January 3, 2019
I feel that this car is great for the money, it smooth fast comfortable quite and has nice features such as back up camera and nice touch screen.
I saw a vehicle that I liked at this location and called to inquire about getting it transferred closer to me so I can purchase it. They were eager to assist and were able to answer all of my questions. I went to my local Drive Time and they were extremely helpful as well. I purchased a vehicle that I love and thier customer service is excellent. EVERYONE was eager and willing to help. They are definitely a team. This was the absolute best car buying experience that I have ever had. I would encourage anyone in need of a vehicle and second chance financing to visit Drive Time.
Most reliable car I've owned. I love it!
by JanetNY from Staten Island, NY
November 10, 2018
This car meets all my needs and standards. It has heated seats, USB ports, very comfortable and plenty of leg room. Great on gas. It's a beautiful car. I love my car!
We had a perfect buying experience with the Onion Creek VW pre-owned sales group.
Best car I ever traded in.
by Horsegirl3 from Grand Junction/Mesa Colorado.
January 12, 2019
This car was perfect for me! It got insane fuel mileage (TDI SE with manual transmission). It could be a grandma car or a fun sporty I wanna race car. My husband wanted me to get a vehicle that could tow our boat and get through snow better. So off it went. Might be my dumbest trade in ever.
I've owned three VW's so far, a 2014 GTI and currently two 2015 GTI's which my wife and I use as daily drivers. As a retired physicist and former race engines builder I can say with authority that this dealership's service department is by far the best, and when you combine that with their stellar sales team that means their the best Volkswagen dealership in Central Texas. Keep up the great work O.C.
Insane fuel economy
by Cuse22183 from Tallahassee, fl
December 5, 2018
Fuel economy exceeded 50 mpg on the interstate over a four hour road trip, typically 40+ mpg in city commute. The turbo and manual transmission provide a fun drive
Family - 3 kids.
After owning a Mazda 5 for the past 6 years we were on the look for a car that could fit the whole family comfortably. After some initial review/research online we narrowed it down to 3rd row, mid-sized SUVs.
We looked at the following:
Hyundai Santa Fe
Our experience at Onion Creek Volkswagen was excellent! The sales gentleman actually let us step into the building without meeting us in the parking lot and hounding which is the experience we'd had at other dealerships.
The sales gentleman was patient with the children and spent the needed time to showed us several colors/trims of Atlas SUVs.
When we decided to purchase, the staff was willing to stay after-hours on a Saturday to finish up the needed particulars. This consistency extended to when we took delivery, with the sales gentleman taking the time to explain the various safety and technology features in the cabin, despite it being very late that Saturday night.
Overall, great experience. Wouldn't hesitate to do business again in the future.
My Passat Rocks!
by The Count from Indianapolis, IN
November 29, 2018
The only thing bad about my Volkswagen Passat is where I bought it. Besides that, it has been a great car. I drove it from Indianapolis to New York City and it averaged 36 miles per gallon. It is also a very stylish and comfortable car. I love it!
I'm a college student with very limited knowledge on cars, so I was devastated when my 2012 Jetta stopped working. I liked that the service team created a video showing what was wrong with the car so I can send it to my dad. Steve, the service person, was very kind and patient with me throughout the whole process. My only complaint is that my tire pressure warning came on recently (about a week after the repairs), so I may have to go back to get that checked.
I will drive this car until the wheels fall off!
by HappylifeVB from Virginia Beach
November 13, 2018
I am rough on vehicles! With that being said my VW Passat has been the perfect fit for me and my lifestyle. With 2 kids and a dog, the VW Passat offers the comfort of a family car, while still being sporty and sleek. Great on gas!
Steve in service Dept is terrific!! Best VW dealership in Austin!! Also serves fantastic complimentary coffee/latte!
by jamm1234 from Nanuet,NY
November 13, 2018
This car is a great vehicle, plenty of room and comfortable. Great sound system, leather heated seats , and huge trunk. I was involved in an accident and the car is very safe and i survived a bad crash!
I had to adjust my service time by a few hours prior to my appointment, no issues. The oil change, tire rotation, new windshield wipers and State inspection was completed quickly. Would of given a five star rating but the state inspection didnt show up on the Tax Office website so I had to take the paperwork into the city office to get my new sticker. Must be a glitch on the dealership computer.
I came into Onion Creek on a Saturday morning, needing to potentially get my locking lug-nuts removed. After talking with the (exceptionally friendly and helpful) Service Writer, he was able to provide me with a better total price, quality of product (new tires), and overall service experience (including getting me "in and out the door") faster than the "nationally-known tire provider" could.
I've found my new favorite VW dealership (and service center!). When it comes time to trade in my CC on a new VW, I know where I'm coming!
The salesman Amin was very helpful and got all the information together and was able to get me into my car. I live in Kilgore and the car was in Austin. I was going to pick it up but they brought it to Longview. Which I appreciate very much. I got up Saturday morning drove to Gorman McCracken signed the paperwork and drove him in my car. Thank you so much for making buying a car so easy.
We live in San Antonio and were looking for a specific color exterior and interior Altas. We were having no luck here so I looked online and found one. I called about it and it was still available. Jonathan Sosa was the sales person I spoke to and was very friendly. Weather prohibited us from going but went up on Monday. It had the seating I wanted and everything else. We met Jonathan and went through the process and drove home in a new Atlas. I love it. Everyone there is so nice and helpful. I would recommend them to anyone looking for a Volkswagen.
Outstanding service and beyond helpful. Most of all, they give you plenty of options with which to make a decision if you're serious about a new vehicle.
Neither pushy nor overbearing....ask for Joy
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