The buying experience for my new 2019 Jetta was everything I expected with zero hassles. The salesperson Jens Albrecht listened to my needs and answered all requirements - I recommend this dealer without hesitation.
Great service, nice staff who greeted is at the door. Staff was familiar with inventory and features of vehicles, and easily able to get vehicles from nearby dealers. Good financing staff who were very friendly and gave NO PRESSURE. Legitimately interested in our satisfaction and got us the best deal possible.
Was looking for an inexpensive diesel Golf. Found at IDE have sent a request. Got very informative respond from David who provided all the information I needed.When I came over ( from Buffalo area) car was ready and the rest of the transaction was easy! Highly recommend.
When I brought up the problem with the rear seat belts on my Passat, Sean Gerringer was quick to agree with the safety risk. He ordered parts, called me when they arrived, and scheduled my replacement appointment. He also arranged a vehicle for my use during the repair. Work done; safety issue fixed. All good, including my review of VW of South Charlotte.
I purchased a Kia Optima over a year ago from a salesman by the name of Cody Nelson. This young man was very polite and friendly and made the experience very enjoyable! We are very pleased with our purchase! Today I went In for an oil change and JJ provided great customer service! Your hospitality at Kia of Muncie is very much appreciated!
Jesse is my Line Service Manager. He???s great. I waited for my car. It took a fair amount of time. But he explained that beforehand. He is very knowledgeable also. Merry Christmas Schumacher and Jesse.
Basically, I believe that when selling new cars there shouldn???t be any problems with the car. Due to my experience here I had to wait an extra hour and a half after purchasing the vehicle. It should have been all ready to be received upon purchase
Nick was my sales guy and he did a VERY good job
Keeping me occupied while I wait. It was My Birthday that day and everyone that worked there that knew it was my birthday came over and wished me a Happy Birthday. And I thought that was really nice.
Great customer service! Was willing to fight for the best price possible, and work with my situation. Was kind, willing to listen. Ramone and Bryson were very knowledgeable and able to answer all questions.
I’ve bought and serviced two cars at Larry Miller Volkswagen. My experiences are always positive.
The dealership is beautiful and polished sparkling clean. Service writers are knowledgeable and professional with the perfect amount of warmth.
Communication is excellent and service time commitments are met.
I have been "watching cars" for almost a year. I almost bought a car 6 months ago, but the dealership valued my trade-in so low, I walked away. I am so glad that I did. When the Audi A4 came up at Overturf, I simply entered my interest on the website. Frank Valle responded the next day. Overturf valued my car fairly which allowed me to feel confident from the very beginning. Frank was upfront about every detail of the sale. Many of the details were dealt with by text, which helped immensely because of my work schedule and travel plans. I asked about two issues and they were handled immediately. I brought in the car on one occasion equipped with student grading to do since I assumed I would be put in a room while the Service department resolved the issue. Frank sat with me the entire time just chatting. He was really friendly and open. I assumed a dealership experience would be a hassle and intimidating, and it was just the opposite. When I decide to upgrade again, I will go back to Overturf.
Bill was super low key and helpful. Not pushy just letting us look at what we wanted and allowing us to test drive. Once we decided on the car the transaction went quick. They came with a very fair offer on our trade and found a great loan through a credit union. Thank you everyone that helped get me in my new Soul!
Seven years ago I came into Clovis VW and traded in a worn out BMW for a brand new Pass at.The lease deal was great and I have continued to lease new VWs and drive anew vehicle every two or three years. Great fuel mileage, fun to drive, and easy to take of, not to mention low monthly lease payments. Next car will definitely TDI VW. Thanks for making it easy.
I brought my vehicle in for the repair to my sensor. Ron Stevenson in service was the person who greeted me at my appointment time. He was courteous and was very helpful...asked if I needed a shuttle home and gave me the senerio of what they would check on to fix the problem. This is the 3rd time I have brought my vehicle to Roseville VW. I trust them to do the job right and get me back on the road as quickly as possible. Again they did not disappoint. Thanks to Ron and the crack staff this was a great experience. I highly recommend this business.
I was in the market to buy a new vehicle and had been to all of the dealerships in Anchorage. I stopped by Kendall Volkswagen second to last, just to see if there was any SUV's in the price range I was looking at (30k-40k). I saw the Volkswagen Tiguan. The previous car I had was the Subaru Forester XT and loved it, but it was no longer in production and I had to get something new. First of all I want to say that the new location (6115 Old Seward Hwy) was by FAR the best laid out dealership in Anchorage and also was the cleanest in town. The new building is awesome. I had a great experience working with their sales team! My salesman was Marko and he was super knowledgeable about Volkswagens. I test drove the 2018 Tiguan and was hooked. It had all the amenities that I wanted and they had various models. Marko was great to work with and the dealership wasn't pressing me to JUST MAKE A SALE. It came down to great professionalism! It should always be about what fits best for the consumer and not just making people feel pressured into buying something. I worked with one of the sales managers on the Volkswagen side named Firmen and he was super easy to deal with. The whole transaction came through super fast. I have bought several vehicles and to be out the door in three hours from just walking in was a great sign of relief! I work in Law Enforcement and they had additional rebates for the vehicle, just for Military and First responders. The sale department was great at answering any of the questions I had. I'm super happy with my new purchase and I would recommend Volkswagen to all of my friends. Great value for a sweet ride!
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