Really friendly experienced staff with a great attitude.Caring people.Concerned for the customer.The service is excellent, you always know what you are paying for, would highly recommend to others.More than happy to continue servicing and/ or repairing current and future VW vehicles
I have gotten multiple oil changes here, spark plugs, brakes & pads, and transmission fluid over the years. Bill the service manager always helps me out and answers all my questions. These guys do amazing work, always have service specials going on, and always go the extra mile (Noticed they put some touch up paint inside the door on a spot that was an eye sore before)! At my previous job they would pick my car up and have it dropped back off before my shift ended, can’t say enough good things about Streetsboro VW!
I have been using VW Streetsboro to service my cars for a couple years now. I recommend them highly!Everyone is kind and very knowledgeable. They always take great care of me and all my vehicles needs.They still focus on quality and customer service. Extra shout out to Bill H , Missy L and Mike B with Service Dept for taking the extra time out to answer all my questions and explain everything I needed to know. Friendly , honest and great full service at a great price. Great experience!
Very easy and honest. I found the car I was interested in on Cars.com and called the dealership. Kiefer shared with me as much about the car as possible over the phone and I made an appointment to come out. The car was as advertised. The purchase process was straightforward and honest. I would gladly recommend this store to others in how they operated.
After 2 years of service at Brunswick Auto Mart it was time to replace our 2012 Toy Sienna. I was guided through the process by Dominic Diliberto. He made the time available for me prior to the official opening of the sales department and met with me again for test drives. We bought a 2018 Toy Sienna XLE. He made sure the car was ready to go and had been prepped to our expectations. The deal was signed and delivered by Teri Mateo the Sales Manager. We received a great offer for our trade and were shown several ways to finance the deal. She is one of the best informed Sales Managers I've dealt with in 50 years of buying cars. Brunswick Auto Mart is a top notch auto dealership! Looking forward to working with Rich in service for the life of this new car.
Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
Easy and friendly buying process. Cooperative negotiation.
by Wahoo123 from DealerRater.com
November 2, 2018
Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.
I actually had some issues with a current car. Not only did they help me with this, they even helped me get out of the current car and into something new. Margarit in the Service Department was very Friendly and the sales person Joe Walker that sold me my new car, was great to deal with, let me test drive all cars, with no pressure and pull available options for me to make a proper decision.
Joe had the car running when we pulled into the dealership after a 2 hour drive. No pressure, answered our questions, worked hard to get us the price we felt was fair. His boss, Joe Scott was easy to work with as well. Their finance person was also delightful and easy to work with. Thanks, we love the Vette!
From my initial internet enquiry for lease quote to taking the delivery of my new vehicle was a seamless experience. Joe Walker took up the baton on entering the dealership and could not have done more to meet our expectations regarding the specification of the vehicle, including a demonstration of the various features. He also managed the transfer of my insurance and license plates from my previous vehicle. I would definitely recommend this dealership and Joe in particular for vehicle purchase, I will be back to Joe for my next vehicle.
Joe is one of the best guys to do business with. Not only is he fair, but he truly cares about you getting the best deal. I would not hesitate to do business with him again and highly encourage anyone on the fence to go and meet him in person and see for yourself. Can???t recommend him enough.
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