I would definitely recommend going to Audi Northlake. The salesperson, Conner McCloud was very helpful. He did not use a pressure sales technique in helping me to find my dream car. I spoke to him prior to arriving. He did his homework to have the cars I mentioned being interested in, ready to look at and drive. He explained the features of the car and demonstrated several of them as I test drove the vehicle. I found him very knowledgeable about the car and features. He stayed after-hours to help me in finding my car, financing information and explaining the car buying process at Audi Northlake.
My salesman Logan was the best ! he is extremely knowledgeable, he understood what i was looking for ! he answered all my questions with precision and ultimately got my new Jetta ! i would recommend him and this dealership to anyone !
Richard Albino was incredibly easy to talk to, and explained things (more than once!) to make sure I completely understood the process and so that he understood exactly what I was looking for. I have a disability and so I was so very worried that going in by myself, I would be confused. I was so anxious walking into the dealership, and Richard put me right as ease and made this car leasing process seamless. I would recommend him to anyone looking to buy or lease a car!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
As most people are these days, I am a busy mom with a full time job. No time to sit at a car dealership and haggle over pricing. I had made my last payment on my lease car so I contacted David Brown (who I have purchased many cars from) and told him I was ready to turn my lease car in and purchase a new one. No lease. He knew my budget and immediately began texting me cars for me to review. I picked out the one I wanted and he turned me over to Venus who went through the details with me. All through text and emails. She was super helpful and got me the deal that I wanted. So, after work last night, I went to the dealership and met Ben Madsen who had been filled in with all my details by Venus. We checked out the car, went to Shaun the Finance Manager. Everything was just as promised. No tricks. No surprises. I signed the papers and was driving home within an hour of arriving. Best experience! Thank you to David Brown, Venus, Ben Madsen and Shaun for making my life easier!
I traded in to a new 2018 Golf yesterday and had a great experience with Ben Madsen. When I went in to the dealership I was not set on actually trading in my car but I found Ben to be immeadiatly likable and relatable. When discussing everything with Ben it feels like you just talking with a normal dude, not a salesman. The deal went well and I got what I set out to get for my trade in and what I deemed an acceptable deal on the price of the new car. Also a plus was that Joel in finance was easy to talk to also and wasn't pushy either. Overall it was a smooth transaction at Carolina Volkswagen and I wouldn't hesitate to recommend them to a friend.
Ben Madsen was knowledgable and very helpful. He answered all our questions and made the process a breeze!!! We saw a brand new 2019 Jetta SE and fell in love with the car. Ben went over all the features and explained them carefully to my 17 year old son, who just got his driver's license.
Great Knowledge of product and welcome you in wth no pressure. Outstanding customer service made the car buying process enjoyable. All employees took the time to understand your needs verse trying to push the product on you. Honest good of people and recommend you to stop by and take a look
Ben Madsen helped me with my recent purchase of the VW atlas. I???ve previously worked with VW of Carolina, Hendrick, and VW of South Charlotte for precious car purchases- Ben was hands down the best associate I???ve encountered. I never felt he was ???selling??? or working toward any other agenda than mine. He is a great listener, translated my needs, and gave me a better offer package than any other dealer. He is highly professional and represents the VW and Renaldo family well. He was extremely knowledgeable and took the time to point out additional features and options. I had the best experience working with Carolina VW- unlike VW of South Charlotte and Hendrick, the Renaldos own 7 (not 100+) dealerships. They CARE about their clients and it shows in their professional, expedited support. Thank you, Ben, for being a real person, showing me that there is hope in the future of ???car salesman???, and for providing us with phenomenal service. VW and Renaldo family- Ben deserves a raise! I asked him for a stack of business cards to pass out to referrals. Buy your next car from Ben- you will not be disappointed.
Richard was attentive, friendly and professional! He made sure that I was happy with my purchase and stayed within my budget. I would defiantly recommend Richard to anyone that is shopping for a new car!
I walked in after looking through several trucks over the past few months. I was greeted at the door by a nice salesman. Cody who let me take the time to look over the vehicle I had in mind. Most places I have visited over the past few months you could feel the rush or pressure like they didn't want you to take the time to pick your vehicle they just wanted to get you to sign anything. Not the case with Cody and Carolina Auto great place to look great people and even took the time to help me work out some things to make me more happy with my purchase. Cody and Jeff worked very hard to get me what I wanted.
When I brought up the problem with the rear seat belts on my Passat, Sean Gerringer was quick to agree with the safety risk. He ordered parts, called me when they arrived, and scheduled my replacement appointment. He also arranged a vehicle for my use during the repair. Work done; safety issue fixed. All good, including my review of VW of South Charlotte.
This was my family???s second time leasing with South Charlotte VW and Moe made the transition smooth for us. Very willing to provide detailed cost breakdowns and to help me reach a reasonable payment. Would definitely recommend.
Al Condrey and team are outstanding. Professional, responsive, and courteous! My headlight went out on Tuesday night and they had me in the next day and out in no time. This dealership/service center is the finest I have seen in 35-years of driving.
Wonderful experience at this dealership when we traded our older Honda van for a 2016 Volkswagen SUV. The Sales Consultants who helped us were very friendly. We picked a very rainy day to make our trade-in, and despite the lousy and chilly weather we received a warm welcome and excellent help with our purchase. We will be back when my husband is ready to purchase his next vehicle!
I came in after a tire blow out to get a new set of tires. Adam informed me of a tire special that was currently going on, as well as a very informative recommendation on which tires to chose. Adam also walked me to the back to give me a detailed breakdown and first hand look at all the issues that were discovered with my car as well as the options I had to get them taken care of. Adam stayed in constant contact and service was completed faster than expected!.
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