The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very thorough with their work and the team in the offices recognize your concern and assist where it's needed. One service, I noticed a piece was a little off and they are currently in the process of replacing that piece. Thumbs up.
The buying experience for my new 2019 Jetta was everything I expected with zero hassles. The salesperson Jens Albrecht listened to my needs and answered all requirements - I recommend this dealer without hesitation.
I have leased 2 cars from Wellesley VW and have gotten excellent service on both occasions. Both times I have dealt with Jens Albrecht. He is friendly, patient, and willing to answer all your questions.
The service department at Paul Clark V.W. has been good throughout the years (as a personal evaluation consisting of about 20 years as a customer); however, presently it seems that its commitment to provide a good service has been incremented in its competency. I personally have been well served, and definitely recommend the service department at P.C. V.W. to those that may need its service. The professionalism of Mike Sobaleski and Patrick Clark will definitely help ease the process.
Excellent personal service without all the painful time consuming ordeals that usually goes with purchasing a car, I would recommend Anyone who???s interested in a VW to see Justin Thanks Christos Papoulidis
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
They had the exact car we were looking for and the price was great. They made the whole sale process easy and quick. Dealership is new and clean with a great waiting area. And when we picked the car up it was spotless.
I purchased my first VW from Evan and he was fantastic. Evan helped me find the car I loved and one that fit my budget. The Sales Manager Nick made the negotiating process so easy and painless. Both Nick and Evan were great definitely go see them if you are looking for a easy and painless car buying experience.
Bill McGrath was my service advisor. He was very professional, did everything he said he would do, kept me informed and wA very good experience.as very courteous. He stayed beyond closing time to make sure I got my car as promised.
Great dealership. Worked with Charles Pithis to purchase a Golf . He was knowledgable and friendly. No high pressure sales at this dealership. Full transparency from start to finish. Other VW dealerships in Eastern MA were less friendly and kept switching the numbers around. Would highly recommend visiting this dealership. Kevin M
I saw a jeep posted on Car Gurus and contacted dealer. They responded quickly. I later set a time to see car and I then saw the price increase on car gurus. Timing didn't seem right, I told them this, therefore deducted one star. Maybe it was an error, who knows (they corrected it). Anyway, my in person visit was fine. I was very happy with the deal and got a very competitive price. The staff and my sales person Peter were great. So overall I was happy with the experience and with the vehicle so far. If I was in the market, I would buy car from them again.
I was very amazed with the quality of service provided to me by Colonial Volkswagen in Westborough. If customer service is important to you, see Jon Lacey. The man has nothing to hide and does his best to support your vehicle needs. I brought my car there to change the oil and I asked about tires, respectfully ran through the numbers with me No pressure given and he gave me the best price ever. G Coghetto
I had never bought a new car right from a dealership and was very wary of what to expect from what people had told me. I new i wanted a volkswagen gti but didnt know which avenue to take(used or new.) Tegan made that easy for me to figure out and went to bat for me to make sure i got the best deal i could. She was friendley, informal, polite, and explained what she believed to be the best option for me. As a result i got the car i wanted at the price that worked for me! I would 100% recomend friends and family go to colonial and ask for tegan if they need a new car!.
From start to finish, the whole car buying experience was seamless, especially coming from out-of-state to purchase a new VW. The entire team at Mastria VW was polite, attentive, knowledgeable and very easy to work with. Will definitely come back to them for the next car!
Excellent service and friendly, knowledgeable staff. I will be going back for my next VW purchase.
I came in to trade my old car for a new Beetle Convertible, with 2019 being the last year for the Beetle- not an easy car to find...
I arrived at around 2PM on a Friday and was driving my new one home by 6PM the same day, this includes the entire process from apprising my trade, securing finance, dealing with my insurance carrier. Everyone went above and beyond to get me on the road with my new car for the weekend.
Go see the team for your next VW!!
Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying the warranty work can???t be complete for four days. Alignment report looks ok. Says ???an alignment not performed??? right on report. Invoice says ???customer requests??? to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can???t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it.
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