I brought my vehicle in for the repair to my sensor. Ron Stevenson in service was the person who greeted me at my appointment time. He was courteous and was very helpful...asked if I needed a shuttle home and gave me the senerio of what they would check on to fix the problem. This is the 3rd time I have brought my vehicle to Roseville VW. I trust them to do the job right and get me back on the road as quickly as possible. Again they did not disappoint. Thanks to Ron and the crack staff this was a great experience. I highly recommend this business.
I took my 2012 VW GTi into VW because of my concerns that the clutch was showing signs of slipping. I spoke to Walter about the problem and the next day he had a conclusion that the clutch was indeed slipping but not bad enough in need of immediate replacement. The job would be about $3000. He assured me due to my situation of selling the car in the next month it wouldn’t be a problem, but if I were to keep the car for a longer period of time it would need replacement. I have to say Walter was EXTREMELY helpful to both me and my father about our exact situation with the car and did not try to sell a $3000 job. I would highly recommend anyone looking for VW service to talk to him. A very professional guy who is not just trying to sell parts and took care of me the whole process.
It’s a great deal with the price of the vehicles I’m just kind of iffy in regards the location for maintenance and repairs I’m still looking to buy a vehicle and I think I should be getting it in the next two months
We recently purchased a new 2018 Countryman, ordering a new 2018 model in June of this year. The total experience was great as the model ordered is just what was wanted and was delivered as expected. Our sales advisor (Creed Cate) was excellent in explaining all issues when special ordering and had great follow up with the process as the new car progressed in manufacturing.
We are very happy with all at Niello Mini.
I bought two cars from them, both times it was a pleasure to work with Niello VW staff. I got my first used car in 2015 and had no issues with it, yesterday I trade in my old car and got another used vehicle for a great price. Planning to go back there in few years to get another car
Overall good experience at Niello Volkswagen. No pressure, non-commissioned sales process. Was looking for a 2017 model, but all 6-speed GTIs were gone. Ended up getting a 2018 model, but it is just what I was looking for. No great deals on 2018 models though, but you get a lot of car for the money with a Volkswagen so I was satisfied with the deal that I got. The wait while the paperwork was being filled out was a little long, but considering all that needs to be done it was a reasonable amount of time. Very satisfied with my new vehicle.
Jen was awesome. Very professional and really took care of me and my family. Did an expeditious job of getting our deal figured out and we were home in no time. We love our new Passat and we loved our buying experience at Roseville VW. Thank you
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