I have a 2009 VW CC which recently had the EPC light turn on/off randomly during times of idle. I called VW Cerrritos and spoke with Spencer who explained what could be the possible causes for the light turning on. He recommended I try to replicate the problem before bringing the car in if it was safe to do so, this would prevent me from losing money if the problem didn't show up during the diagnostic. I decided to purchase an affordable OBDII reader that worked through an app on my phone and was able to retrieve a code for a camshaft sensor. I told Spencer my findings and got an appointment set up for the next day at 8am. The car was diagnosed quickly and was back to me the same day of drop off. This process included diagnosing the problem, calling the warranty service for an "OK", repairs, and waiting for the warranty to send payment after the repair was done. I'm not sure were the Camshaft sensor in my car is but that is a quick turn around considering all parties involved. I was provided with a ride home after drop off and a ride to pick up my vehicle which really made things so much more convenient. If a 6th star was possible I would just for the customer service alone. I thank you again Spencer and all the service members involved for taking care of my VW and giving me peace of mind.
Odell Hadley of the service department was excellent and my car was done in about an hour. I had my first 10,000 mile service and was prepared for it to take all day. I made an appointment for 7AM and the car was ready before my work day!
Kudos to Mr. Ryan Maldonado, Volkswagen Santa Monica Service Advisor. Ryan was very helpful, and very effcient in getting to the bottom of my concerns. Very knowlegable. He got me in and out in no time, as promised. I highly recommend him for service needs. I've been taking my car in for years at this location, and have never been disappointed. Thanks for all you do!!!!!!
As always, I had a great service. I've been with this location for the last 15 years. Service went down at time but always good. Specially when I'm assisted by Odell Hadley, his assistance is always outstanding. He really cares about his customers.
I'm on my third VW. Peyman Kahen is always my go-to serviceman. I like the fact he makes my experience smooth, easy and accommodating. Also, he doesn't try to up-sale me, which makes my service experience a lot less painful in my pocketbook. It is always a great pleasure to have his help with my car service needs.
We bought a new Impreza for my wife; Lori Fleener, Internet Sales and Olivia in Sales were exceptionally helpful and made the buying process enjoyable. We found the car we wanted and every employee we came in contact with during the purchase were very helpful and pleasant.
We definitely recommend McKenna Subaru and thank all of the employees who helped us with this purchase.
I went to get a car from a McKenna Dealership because of his reputation. His sales force did not disappoint. I felt like I got the car of my dreams within the price I could happily afford. I lease. Part of the appeal was all maintenance and service was included. I thought, "Okay, we'll see!" And I have.
McKenna Cars.com Service Center is a 5 star experience all around. Warm and inviting atmosphere. You know: Coffee, donuts, water, Wi-Fi, and a comfortable and clean waiting area. Professional interactions with EVERYONE. Service Manager and his staff took GREAT care of my car and me! I will always lease from McKenna because of the great care I receive.
My son and daughter in law brought my car in for the 10k oil change, while I was babysitting my grandson :D Carlos ran a diag. test b4 they left and told them it looks like the battery was recalled and needs to be replaced at no charge. They also picked up the car and it was washed inside and out with great detail to the inside windows and vacuumed and my daughter in law was so impressed, she told me how wonderful they are there and she cant wait to get her next car there! :D
I know why this is my 3rd car from McKenna in HB but it's great to hear that my kids see the exceptional customer service as well! :D
We were visiting from TX and decided to shop for a new vehicle. We went to VW of South Costa Mesa and fell in love with the 2018 Atlas. We met with Ricardo Dominguez who made our buying experience excellent. The building was clean and well equipped, the staff was super friendly even the GM came out to meet us. The procedure was explained from start to finish and the paperwork was done in no time accurately. The vehicle was cleaned and topped off and we were on our way with our new family vehicle. Definitely recommend this dealership to anyone looking for new wheels! Ask for Ricardo Dominguez!
I purchased my first VOLKSWAGEN. My salesperson was Sarah. Sarah was knowledgeable and patient. I was nervous about making this purchase but Sarah put me at ease. Sarah explained the process to me and answered all of my questions. All the staff is very nice and the financial manager was great too. I am a very satisfied customer. Great experience.
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