My husband and I went to purchase a truck, however, prayed and were at peace if it didn???t work out it didn???t work out. We made that clear to our salesmen, but they continued to attempt to encourage us to purchase a vehicle we were not interested in. We feel the ego of the establishment got in the way of customer service. We ended up using a more local dealership which we felt much more at peace with.
Best car experience again! I purchased a new jetta last year and wanted to upgrade to a Passat this year. Nate had all my paperwork completed and the car ready on my arrival. In and out in an hour. It truly is so easy to work with this dealership. I will not go anywhere else. They are the best!
My husband and I went in to get work done on our VW Beetle. We were treated very well by all of the staff, from the service department to the dealers. We intended to look at some cars but didn???t go in thinking we???d get a new car. Nick Gerard took us on a test drive and worked with us to give us a great offer on a new vehicle. We didn???t feel pressured into our decision and we were made to feel comfortable with whatever decision we came to. We ended up purchasing a Tiguan from them.
We came to get service on our 2013 Beetle and were greeted by the service team and our service advisor Ernie. They took care of us very well and quickly completed work that another dealer was going to charge us a lot more for. During our wait we struck up a conversation with Nick Gerard. He made us feel very much at home during our wait. He asked if we were interned in test driving a car. Though we hadn???t really considered buying one today, he walked us through the process in such a great way that we decided to purchase a 2018 Tiguan SE. Everyone treated us great, but Nick made it a fun experienc to buy a car. My thanks to him and everyone at Volkswagen of Gainesville!
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