The dealership met me 1/2 way between my house and the dealership with the car I was interested in so I didn't even have to go to the dealership. Pam, my salesperson, was awesome to work with. I will definitely return to this dealership when I purchase my next car.
Maggie gave Great Customer Service! I broke down passing through Greensboro. My car was towed to Flow VW that night. Maggie called me first thing in the morning, and my alternator was replaced within hours that day! I highly recommend this dealership.
Not being from the area and just getting a pre-inspection done on a vehicle I was considering to purchase, Doug, Maggie and the service Tech made me feel like I was a customer there for years. What a crew. This is how all dealerships should be. You are very fortunate to have these employees. I will gladly recommend your dealership to anyone I meet along the way. Please thank them all again for me.
Charles yourse did a great job of getting us into a 2011 audi a6 and he also was able to show us cars from Volkswagen and we test drove a gti golf and it was great I would recommend Charles Yourse he's a salesman in Volkswagen and he does a great job we traded 2 cars for 1 lol great buying experience
When I discovered my car on Cars.com Flow CSR was quick to contact me. We went down the same day to look at the car. My main concern was there were a lot of scratches all around the body of the car and wear n tear on the arm rest. Flow agreed to have all of that repaired because they have said the car had just came in and had not been through there cosmetic repair service. We had signed a promissory note that all these things would be repaired the following week and we would be updated of the progressed. So we went ahead and sealed the paperwork. The sales man Michael says there shop was one of the best. I contacted Michael on Thursday the week after to get the progress of the vehicle. He then responded back and said that the body work had been done and sent me photos. We made arrangements that afternoon to pick up the car. We drove an hour and a half to get the car. When we got there Michael was quick to apologize because the interior have not been fixed and he stated he attempted to contact me before we headed that way but couldn’t catch me. I have no kids call from him nor a text regarding to not pick up. The. Oft was very disappointing. Apparently all they have done was used a marker to fill in the scratches on the outside which apparently you can tell the color difference and marks that stood out more then the scratches alone plus the marker was left in the car. He said they’ll contact us to have the car pick up this week to get the console fixed. We took the car home that night my husband took it to work the next day and all the check engine lights had came on. We contacted Flow again and he came up with the excuse that the AWD or 4WD system was confused that we can take it to the nearest Flow which is located in Statesville. I’m so done already. This experienced had left me regretting even purchasing a vehicle. 15K in the hole for the next 4 yrs and yet not a day in and already experiencing these issues....SMH
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