Alex was our salesman and for how busy he was did a great job for us. Personable, friendly, and quick to find answers to our questions that he couldn???t necessarily answer himself. Thanks Alex. We bought a 2019 Impreza and we love it so far. Saturday is when we went was very busy so it took a while to go through the process and the overall experience. That???s really the only reason this wasn???t 5 starts.
I enjoyed the time and attention given to me at this dealership. Everyone with whom I came into contact was professional, courteous, and helpful. Once I began to work with Alex, he made sure to ask me the right questions about my needs in order to put me into a car with which I am extremely pleased. Thank you, Alex! A VW Beetle was the car that got me through college in the eighties, and it made me appreciate the style, tradition and craftsmanship. I am happy to continue with this family of motor vehicles.
Alex (Salesman) and Josh (Business Mgr.) were excellent. Clearly presented options and allowed us to consider our preferences without pressing. Would highly recommend doing business at Heritage Subaru in Owings Mills without reservation.
My husband and I came to Heritage VW to look at a used VW Golf. Spencer was our sales rep. He was friendly, knowledgeable, and got us in the car and out the door in no time. This was a little more than two years ago and I'm sorry I waited so long to review our experience. The car itself was in beautiful condition. I highly recommend checking out Heritage VW for your next car and make sure you ask for Spencer!
I came in to test drive a car I saw online without planning to buy. John made the process so easy and enjoyable I bought the car that day. Four days later I was back to buy a second car and he had everything ready for me.
Khaliq was more than helpful with the purchase of my GTI. The test drive went extremely well and he went out of his way to get me the best deal! I would highly recommend speaking to Khaliq when looking to purchase a VW!
Wonderful staff, they make the buying process very smooth and easy. Customer service is excellent. Sales guy Paul is great, shows he really cares and goes the extra mile. Jared accounts person is also great. Highly recommend all
Not much I can say. I inquired about a specific car on their website. I got several emails stating that someone would contact me. I got more emails asking how they could help me... like they never read my initial email asking about a specific car on their website. Finally I drove to the dealer only to find that car was sold the night before..... but they had plenty more at several thousand more than the car I asked about. I am undecided whether I would recommend this dealer to a friend. I would not UN-recommend them at this point.
I was in the market for a new vehicle and found Ourisman Honda of Laurel very easy to work with over email/text unlike other dealerships. They were able to provide me with a written detailed cost of our final agreed upon price which saved me time once I got to the dealership to complete the purchase. Some other dealerships were not willing to put anything in writing or weren't very timely in their responses.
I also had the best sales rep, Chuka! He was very knowledgeable about the vehicle and I did not feel rushed or pressured during my test drive. On the day of my purchase he was there to greet me and help me through the process. He even so kindly asked if he could help move the process along by moving my belongings from my old vehicle to the new vehicle which he very meticulously put in the same place. That was a big help and saved me time while I finished up the paperwork. He has also been very responsive in answering follow up questions I had after the vehicle purchase. Highly recommend buying a vehicle here and ask for Chuka!! He goes above and beyond!
by Tammy and Ricky Campbell from 3443 Flannery lane Gwynn oak Md 21207
November 5, 2018
I really appreciate Mr Graham and Mr Serio for making things happen for me and my husband. Yes we are enjoying our Cadillac. Thank you for your time and patient. I enjoyed working with you both .
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