Odell Hadley of the service department was excellent and my car was done in about an hour. I had my first 10,000 mile service and was prepared for it to take all day. I made an appointment for 7AM and the car was ready before my work day!
Kudos to Mr. Ryan Maldonado, Volkswagen Santa Monica Service Advisor. Ryan was very helpful, and very effcient in getting to the bottom of my concerns. Very knowlegable. He got me in and out in no time, as promised. I highly recommend him for service needs. I've been taking my car in for years at this location, and have never been disappointed. Thanks for all you do!!!!!!
As always, I had a great service. I've been with this location for the last 15 years. Service went down at time but always good. Specially when I'm assisted by Odell Hadley, his assistance is always outstanding. He really cares about his customers.
I'm on my third VW. Peyman Kahen is always my go-to serviceman. I like the fact he makes my experience smooth, easy and accommodating. Also, he doesn't try to up-sale me, which makes my service experience a lot less painful in my pocketbook. It is always a great pleasure to have his help with my car service needs.
I had the best car buying experience in my life! I called multiple dealerships to do some research on getting the best deals for a car and leasing options. By far, Russell had been the best! Not to go to deep into it but I felt other dealerships were giving me the run-around. He went above and beyond in my opinion to not only get the car that I wanted but for my needs as well. All the interaction was done by phone. Being that I've never done business with them before, I had so much faith in Russell that I drove an hour to make sure they had my business; I live in Fontana. They will definitely have my business again as well as any referrals! Buying the car from them potentially saved me hundreds if not thousands, and I can't imagine what would happen if I took my business somewhere else. Abay, the finance manager and the team over there were awesome as well! Loving my 2018 Crosstrek!
Luke was helpful in coordinating the rental car while my car was under repair. The car was repaired within the promised repair schedule, and Luke was good about communicating with me during the process.
Susan Ahn at service made me feel welcomed and she took care of my car quick and showed professionalism. She got my car in for service and got me in a rental until my car was ready for pick up. I was in and out of there when I dropped my car off. I would recommend others to go there.Thank you, Ms. Ahn for the excellent service.
Came in to service my Mk6 GTI, quality of service is great. They always take the extra step to make sure everything else on you vehicle is in top shape. Norman Harrold was a great help had pictures sent to me, keeps me posted with updates and great communication. Greatly appreciate it!
I love this dealership. 2nd lease I have done through them. Super quick experience with lending dept as well. Everyone is so friendly. I used the same salesman for both as I knew he understood I don't have a lot of time. He was so knowledgeable about all the cars and cars in general.
for that reason. Norm set up appointment for me that meet my schedule,when I went he has a loaner car ready and the drop off process took less than 5 minuets. Norm kept me informed throughout the process and the car was ready in 3 hours. Arcadia
I have been coming to this dealership for service on my Eos for 8 years. Peyman Kahen is excellent to work with and he is very helpful in outlining the services my car needs, when they need to be done, how much they will cost, and how long it will take. He's honest, friendly, and helpful. I would recommend him and this service department to anyone.
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