Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
My wife and I test drove a new vehicle with Jim. We appreciated that Jim was very personable and did not pressure us. Although we ended up buying a low miles used car from another dealer, we really appreciated how we were treated at Toyota/Volkswagon.
Very friendly Environment!!!!!!
Loved the entire process from start to finish!!!!
From the time I walked in, till the time I left, these people were Knowledgeable, always friendly, and never once throughout the buying experience, did I feel pressured. If you're looking for a great buying experience, look no further!
This is a place where Brousers are welcome, and buyers are adored!!!!!!
Easy and friendly buying process. Cooperative negotiation.
by Wahoo123 from DealerRater.com
November 6, 2018
Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.
My sales lady Kimberlee was very helpful and accommodating. I never felt like a scam was going on behind my back and everything felt straight forward and upfront. I really liked how a lot of the customers in the waiting room of the service department would talk to the employee, and the employees would answer the customers by name. It really seemed like they had a good relationship with thier customers. The owner personally worked with me through some of the biuying process and he took a geniune interest in helping me in purchasing my truck.
Our last new car purchase was over 25 years ago. Wasn't sure what to expect. Told our salesman Steve what we were looking for and he found us the perfect car, even searching (somewhere) for the right color. Agree with all the other reviews: zero pressure to buy, all questions answered, fast and efficient buying process, lots of little perks that make you feel like a valuable customer. Look forward to using them in the future when we need service. Everyone at the dealership was very trustworthy, friendly and helpful.
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