Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this. Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.
What a phenomenal experience! The entire staff at Charles Maund was fantastic! Dealt with Javier, Will and Kenneth.The entire transaction was transparent and what they promised is what they delivered! Buy your car here if you want to deal with an honest and knowledgeable staff. 5 star experience!
We live in San Antonio and were looking for a specific color exterior and interior Altas. We were having no luck here so I looked online and found one. I called about it and it was still available. Jonathan Sosa was the sales person I spoke to and was very friendly. Weather prohibited us from going but went up on Monday. It had the seating I wanted and everything else. We met Jonathan and went through the process and drove home in a new Atlas. I love it. Everyone there is so nice and helpful. I would recommend them to anyone looking for a Volkswagen.
Outstanding service and beyond helpful. Most of all, they give you plenty of options with which to make a decision if you're serious about a new vehicle.
Neither pushy nor overbearing....ask for Joy
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
The overall experience was fine but I was just not used to this business model. I bought a $70,000 used vehicle and after having dealt with the Land Rover and Mercedes dealerships for years, the customer service at CarMax is just not up to their level. But I guess that was how I paid $2500 - $5,000 less than what other dealers were charging for the same car.
Answer is, it depends. We got there at about 3:30pm and left maybe about 8pm. But we got a fair deal. We have tried to go to other dealers, and yeah they make fun of this on the radio but its true. Others dealer tried to sell us a vehicle and forcing us to put 3000 dollars as a down payment. Elder asked us how much we wanted to put down asked how much we could afford a month and they would work with what we had. Very friendly people, and my dad got his new car which is very happy about.
Great service. I had an appointment for an oil change, tire rotation and a software flash updat recall. My appointment was at 0800 and I arrived at 0745. Left the dealership at 0930. Seemed a little long but no big deal, they also washed the outside of my truck!
I've owned three VW's so far, a 2014 GTI and currently two 2015 GTI's which my wife and I use as daily drivers. As a retired physicist and former race engines builder I can say with authority that this dealership's service department is by far the best, and when you combine that with their stellar sales team that means their the best Volkswagen dealership in Central Texas. Keep up the great work O.C.
Family - 3 kids.
After owning a Mazda 5 for the past 6 years we were on the look for a car that could fit the whole family comfortably. After some initial review/research online we narrowed it down to 3rd row, mid-sized SUVs.
We looked at the following:
Hyundai Santa Fe
Our experience at Onion Creek Volkswagen was excellent! The sales gentleman actually let us step into the building without meeting us in the parking lot and hounding which is the experience we'd had at other dealerships.
The sales gentleman was patient with the children and spent the needed time to showed us several colors/trims of Atlas SUVs.
When we decided to purchase, the staff was willing to stay after-hours on a Saturday to finish up the needed particulars. This consistency extended to when we took delivery, with the sales gentleman taking the time to explain the various safety and technology features in the cabin, despite it being very late that Saturday night.
Overall, great experience. Wouldn't hesitate to do business again in the future.
I'm a college student with very limited knowledge on cars, so I was devastated when my 2012 Jetta stopped working. I liked that the service team created a video showing what was wrong with the car so I can send it to my dad. Steve, the service person, was very kind and patient with me throughout the whole process. My only complaint is that my tire pressure warning came on recently (about a week after the repairs), so I may have to go back to get that checked.
This car is a story on its own. And finally, my son has the car that he would not stop talking about. Now....I could not have asked for a better sales person than Tom Henry. Not only is he patient, thorough, straight up and honest, he also sees thing almost to the point of being family. In all the years I have been purchasing vehicles from Hewlett VW, NO ONE comes close to a great sales person as Tom Henry. He is an asset to your company and he is honest. I wish car buying was always like the last two processed with Tom. Tom Henry goes above and beyond for his customers - Hands Down!
I really enjoy going to Hewlett. The staff were super friendly, they gave me options for my service and I didn't feel pressured to spend more on services I didn't think I needed. They even topped off fluids and put air in my tires AND a free car wash and vacuum. I was really impressed.
Not to mention, while I was waiting, I had a complimentary coffee and chatted with some of the sales guys who gave me some great advice about the resist-all I had put on a year ago. It felt good chatting with other VW nerds about VW.
I've always only driven VW, I've had some nightmare experiences with other dealerships, but I can say I've never felt misguided or taken advantage of at Hewlett. You guys care about the customer and are passionate about what you do, and it shows in every department. Thank you!
The process of leasing my 2019 Jetta R was so easy and effortless. Jay Flores and Jonathan Blank completed all necessary paperwork and had me on the road driving my new Jetta in about 90 minutes. Thank You, Hewlett Volkswagen. BTW, this is my 7th Volkswagen since 2000. Nothing else drives like a VW!
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