This was a pleasant buying experience and John is a professional who listens - from the test drive to the negotiations. He even offered to stop by my home and help me program the garage door opener if needed. Picking up the car today was a pleasure - he went over everything about it in detail and I am a happy customer of Morong.
After going to several dealerships I stopped in at Rowe Hyundai and was greeted by Jason Burns. He printed me out some info on the car I wanted, never putting pressure on me to buy right then. He said when I was ready to buy stop back in and he would help me find what I wanted. So forward 3 months later. I went back to see Jason. He got us into my dream car within hours. He was a pleasure to work with. Friendly, kind, took his time to go over everything with much patience. We have purchased many new cars over the years and I would say that this was the best experience buying a new car. He worked with us to get a great price.
We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
My husband drove volvos for years and sold his last one a few months ago. we purchased a different car and right from the start had problems - it was NOT a volvo and the dealership was NOT helpful and ultimately I suggested we trade for a volvo v60. he said he did not want the hassle. I said I would do it. so I drove to volvo on a saturday afternoon, had the pleasure of working with Ralph D'Angelo and Matt Anderson, and at the end of the day drove the car, the pre-owned nifty volvo v60 home! it could not have been easier, it could not have been more pleasant - everyone at this dealership was fantastic, professional, dedicated to getting us in the right car and making the trade happen that day. no angst, no dickering... good questions and conversation and a fabulous car at the end of the day. I cannot recommend Ralph and his team highly enough. thank you.
I am letting the rest of the community know the owner cares about his customers. I posted a review and the next day i got a call from the owner to correct the issue. The alignment was fixed and the turn signal repaired. The owner understand the care to put the customer in the correct car even more so when it is the customers child who will be driving the car. With the owners action i will be making a purchase for my next young driver with Lake City. I thank them for their actions.
Salesman was friendly and personable. Took a couple test drives. Service was very quick. Once I decided I wanted to buy it, I was on the road in my Mustang in less than 30 minutes. The sticker price was pretty much their lowest so not a lot of room to haggle, but I did get them to round down to the nearest thousand.
I just bought a beautiful 1996 Chevrolet Camaro Z28. I am totally blown away by Rich the owner Jim the finance guy. These people are the best car people I’ve ever dealt with. The car is spectacular. I am a classic car senior guy. The car had 4600 original miles. I flew up From Long Island NY. The owner Rich picked me up at the airport, drove me to the dealership. I saw this car, was shocked at how perfect this car was. Jim in Finance, is one of the nicest gentlemen, I’ve ever met. Buy Your Car here! They are totally honest and dependable! Bill Hicksville NY.
Lee made the process of leasing my car so easy! I wasn't sure whether to lease or buy, but Lee took into consideration all my needs, and suggested that leasing was the best option for my budget. He also gave me a comprehensive view of all the current specials, and really got me the best deal he could. Lea was also great to work with in the finance department. She worked really hard to get me the lowest payment possible.
Just bought a used Audi Q5 from Rennen Performance, and will look to them the next time I need a car. They stand behind the vehicles they sell. Very happy with the service and, in my mind, they have already established that it will be worth the extra 30 minute drive from Portland to Auburn whenever it needs servicing. You won't be disappointed!
The staff was knowledgable and helpful. There was no high pressure sales push and I was treated with respect. When I wanted a variation they did not have on the lot they were prompt in finding just what I needed. My questions were answered in a straightforward way and the best financing was suggested which proved to actually be the best.
I am hopeful that when I need service in the future the service department will be just as responsive.
K&R were highly recommended and met all my expectations. They worked hard and got me the best deal loss. They even beat my bank on tjd interest rate!!!
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