They were very patient! Hung out with us during the long paper work process. Better pack a lunch box take a while and I found my best car here.
i have had way to many problems with this car.
by brian N from fort worth texas
October 29, 2018
based on the number of problems i have had with this car I will never buy a volkswagen again. Let me list the problems. Had to have a front end alignment before warranty was up, which the dealership tried to charge me for. replaced multiple front rotors due to warping. replaced driver side caliper due to sticking. replaced passenger side a frame bushing(not cheap) now the door locks are not working correctly.. the passenger side vents blow cold air when heater is on. both tail lights burned out and these problems started as soon as the warranty was up and the car does not have 80000 miles on it.. Dont buy this car!!!!!
Nissim, Victor and Genie - thank you for making my dream come true! I had challenges but you all believed in me and made me feel confident. You are the best in the world and I would highly recommend you to all car buyers out there. Best experience ever! Lisa R
Best car I ever traded in.
by Horsegirl3 from Grand Junction/Mesa Colorado.
January 12, 2019
This car was perfect for me! It got insane fuel mileage (TDI SE with manual transmission). It could be a grandma car or a fun sporty I wanna race car. My husband wanted me to get a vehicle that could tow our boat and get through snow better. So off it went. Might be my dumbest trade in ever.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Nicole from St. Paul , MN
October 16, 2018
Car is very nice. Drives smooth. Lots of room in back seat and trunk. Very nice looking interior and exterior. Very comfortable. Great safety ratings!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
so far, so good!
by sspro from Lansdale, Pa
December 23, 2018
Found this particular model (R-line w/lighting package))with 16,500 miles on it. Bought it 4 months ago, put 2,500 miles on it with road trip to Florida...no issues (and upper 30's on mpg highway)5, 000 miles overall. Ride and comfort good, lots of storage/leg room, technology excellent (had 2009 Jetta prior), and many comments on good looks. Still have year to go on warranty, don't expect any issues.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
No major problems
by Joe from San Antonio texas
January 3, 2019
I feel that this car is great for the money, it smooth fast comfortable quite and has nice features such as back up camera and nice touch screen.
I had a great experience buying my dream car here at ECPS. I got the Blue Book value from my Credit Union and ECPS posted the Carfax, so I was prepared before I arrived. Not only did the car exceed my expectations, but Ayobi and Andy were super friendly and helped me get a deal I couldn???t pass up. Nobody was pushy (including me) and it really made for one of the best buying experiences I???ve had. I???d easily come back!
Great choice for me!!!
by Math teacher from Ft. Myers, Fl.
December 26, 2018
This vehicle has great interior space, a lot of get-up-and-go for a turbo 4 cylinder engine, a grownup design and all round good fuel economy
Great Customer service from Mr. Omar Chmait. Had great attentions and figured out what I wanted. The time it took to buy was not long. He made sure I was clear of everything I was signing. Thanks for the help...
Can't go wrong with VW
by WholemealDrop from Minneapolis, MN
January 2, 2019
I have thoroughly enjoyed owning my 2012 VW Passat. Maintenance has been easy and minimal, gas mileage is good, interior feels like good quality and comfortable.
I mainly bought the Passat over the Jetta for two reasons:
1 - I'm 6'3 and even with the driver's seat positioned how I want, a similarly tall person can sit behind me.
2 - the inline 5 is just as responsive as the 2.0T with less maintenance.
Note: due to living in a colder climate, I cannot go 10k miles between oil changes. The oil filter crushes itself if I wait that long.
Thank you Thank you! Stan and Mike where Awesome! Will tell everyone! When you think there???s no one that could help me, but to my surprise, they got me into a new car! This team of people that helped me will For Ever be part of my family.🤗 too Stan and Mike M.
Is one of the cars the most I like
by RMCruz from Las Vegas, Nevada
October 28, 2018
The model is one of the best spaces for me, great sound and comfort. Great saver gas and reliable. In overall its a good car.
Ron, my service advisor is terrific. Goes above and beyond what is necessary and is always there to help with all my needs
I will continue to visit the dealership because of you for all my car needs
My Passat Rocks!
by The Count from Indianapolis, IN
November 29, 2018
The only thing bad about my Volkswagen Passat is where I bought it. Besides that, it has been a great car. I drove it from Indianapolis to New York City and it averaged 36 miles per gallon. It is also a very stylish and comfortable car. I love it!
Esteban gave me the best customer service he even said you will drive away and fall in love with your car and he was right I LOVE IT!!!
BEST EXPERIANCE EVER I recommend him
Thank you Esteban for all help :)
Insane fuel economy
by Cuse22183 from Tallahassee, fl
December 5, 2018
Fuel economy exceeded 50 mpg on the interstate over a four hour road trip, typically 40+ mpg in city commute. The turbo and manual transmission provide a fun drive
I was shopping for a new used car and saw they had a few cars I would like. Stopped by to look on their lot. They have some nice cars... I could tell they take pride in their cars.. saw a silver bmw convertible that looked great. I loved the no pressure attitude. Prices seemed fair especially after the salesman told me all repairs and maintenance had already been done. He showed me the back and I saw a bunch of guys working on cars. I had my own financing, and they had me out of there in less than 1 hour. It's been about 2 months now, and I still love my BMW.. thanks Boo. You have a customer for life.
Excellent mid-sized sedan
by CMac from Charlotte, NC
September 29, 2018
I have been driving this car while helping my son try to sell it. I'm getting attached. It is very roomy and comfortable. I love the style.
Had such a good experience looking for a used vehicle for my daughter. Visited multiple dealerships around the area and none of them listened to my wishlist the way Encinitas Ford did. I saw some negative reviews when I went to post this and I can fully say I disagree with them. They probably changed their process because the experience was 10/10.
Enjoy the ride
by Happy girl from Yorktown va
December 2, 2018
I like the feel and look of this vehicle. It drives very smooth. I was surprised to have to make repairs so quickly especially with such low mileage. Everything was covered under my warranty so that was nice. Over all it’s a nice vehicle. I get compliments on it all the time. I love how much space is in it.
The Best Car Buying Experience in San Diego County
by Terry in Carlsbad from CARLSBAD
August 13, 2018
I have been a Honda owner since 1981. I've owned them all. When it came time for a new one I looked at what was being offered but nothing satisfied me. I liked the looks and apparent utility of the Golf Sportwagen. One test drive and I was hooked. But really it was the staff at Cook VW that really made the switch so easy. Annie, Steve, Allison and all the the staff were just great people to work with. 100% professionals. No pressure. No surprises at contract time. Fair trade in value. No haggling. They knew what I was looking for and they got it for me at a great price. I test drove Honda's and VWs all over SD County and hands down this is the only dealer I'll be seeing for future purchases and service. Not familiar with VWs? Start here when thinking about buying your next car.
Really great car for the money
by MattY from Doylestown,Pa
December 17, 2018
This is the 5th VW I’ve owned & the first Passat I’ve owned. Very impressed with the craftsmanship, reliability, and the interior is very spacious. Gets great gas mileage, performance is good, and love the styling of the R-Line package. Would definitely purchase again, but would choose the V6 as the performance of the 4 cylinder is average. Overall I would recommend this car for anyone looking for a great car for commuting, and for hauling around the family. Has plenty of standard features that you would pay extra elsewhere.
Awesome customer service from (Cesar Lopez), no pressure interaction. Extremely helpful and took time to understand my need. Thanks for all the help. One of the easier and fast auto buying experiences I???ve had. ill definitely return. Come see Cesar!!! Thank you again
by 85Wildkit from Evanston, Illinois
December 13, 2018
Beautiful interior, awesome fuel economy, tons of front and rear leg room with plenty of trunk space! The engine is throaty and responsive. I love the VW Passat!!
Excellent service, quick, convenient, courteous, we will definitely use VW Kearny Mesa again. We have been using their service for repairs and buying for a long time.
Best bang for dollar
by Longsday from CA
November 18, 2018
I’ve owned this car before but an older one the room on the inside you can’t beat for the price and it’s German. Feels solid when your on the road especially with kids in the back great family sedan for my money
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