After searching for the best offer under my situation, got to the dealer 5 minutes before closing, on Saturday afternoon! Bill took care of us and our needs. He help us get finance, and the deal was closed quickly! AAA+++
Having purchased numerous vehicles and having them serviced over the past 20 years I can speak to quality of service Bob Karls provides. The service is always always friendly and competent where the mechanics are not satisfied until they get the repair right. The fact that most of the employees have been with Bob for many years speaks to the quality of the operation and has enabled them to form a bond with their customers whom they genuinely care about! It's a rare business in today's world, almost like business from a bygone era. Can't recommend it highly enough!
Good to have a facility like this in Pittsfield. Customer Service is outstanding and the staff know what they are talking about. I have visited them three times and I have been very happy with the orders and repairs. They replaced a recall item and called me after they washed and vacuumed my car. Mitchell and the staff on the floor are true professionals.
I want to mention my salesman, Brian Smith, because he was the perfect BMW genius in my estimation! The car buying experience is always stressful and even in phone conversations before I went in he put me completely at ease with his calm and professional manner. Brian was able to answer all questions to my satisfaction and went out of his way to explain in layman's terms features and benefits to this "non car/computer person". He was very patient with my neophyte grasp of the bells and whistles on this BMW 3 series, and showed me how these new features work very thoroughly.
Kindest of all was Brian coming to my house to hook up my garage door opener, another cool feature. This is my fifth car from Flynn's and will certainly not be my last. Thank you both for your kindness and consideration.
Sincerely, Michael N.
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