I am proud to say that i can update a prior review of an oil leak on a remanufactured engine that the service department installed. After a conversation with General Manager and his review of my oil leak it has been repaired. I wish that i had not had to go as high up the ladder as i did, but the outcome was good.
Everyone on the staff was great, I bought a car from 500 miles away, Jimmy pointed out and took pictures of small flaws that I wouldn't have noticed to make sure there were no surprises, I was in and out in less than an hour and I was completely happy with the entire process!
I was helped by a friend, Brandon Rush, who wanted to see me in the best car at the lowest price. The other employees were also very helpful and helped me get a loan through a bank at a reasonable rate of interest.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was looking for a good used car for my wife. I found a real nice looking SUV online listed at at Mike Steven Volkswagen. We went over to look at it, we was very impressed with the SUV at a fair price. We decided to buy it. The buying experience and the service was the best ever! I would recommend Mike Steven Volkswagen.
My daughter was looking for her first car. She has had her heart set on a Volkswagen Beetle. We searched online and found a great looking Beetle at Mike Steven Volkswagen. We drove over and Jeff Gordon helped us. He was great to work with. Not pushy and was as excited as we were to help us purchase the lil yellow Bug. He even drove all the way to Parsons to deliver it. He was very friendly and wanted to make sure we found the car we wanted. I would highly recommend Jeff Gordon and Steven Volkswagen if you want to be treated well want a good deal. Thank you Jeff!
by Tamra FitzGerald from North Palm Beach, Florida
April 13, 2018
From the minute we walked in the dealership's door we had a flawless experience. Orlando, the manager, was great and he had Jesse show us the cars. We found a great used Jetta. Owen in finance was a pleasure to work with and so was the Allstate agent on site. We would recommend Mike Steven to everyone!
Great and friendly customer service. Very helpful and patient. Christian S, Jason F. and Physha S. all went way above and beyond to get us set up exactly what worked for us. Appreciate the time and willingness to go at my pace and never rushed, with no hesitation answering any and all questions I had.
She was very energetic, and had a "for me" attitude. Friendly and helpful in getting the information I definitely needed at the time. Not many people go out of there way to assist & care when they don't have the knowledge themselves. The experience was wonderful and I will definitely be recruiting friends & family for her!
Real good service. They took the time to really find something that you would like and enjoy. Dean Maxwell was also a key component to me getting a car. Thank you
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