Anthony from the sales staff was friendly and courteous, making the deals was easy both on price and to complete the paperwork. They also provided quick responses to fix any issue I had after delivery.
The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very thorough with their work and the team in the offices recognize your concern and assist where it's needed. One service, I noticed a piece was a little off and they are currently in the process of replacing that piece. Thumbs up.
We recently purchased a used Mazda CX5 at Mazda Gallery. Our sales person, Joe D, made the whole process simple. There was no pressure, but he was there to answer every question and to expedite the paperwork process. I feel we got a great car, a good deal and a few laughs thanks to Joe.
It was a very good experience purchasing a used vehicle from Volkswagen Gallery. AND, I think we got an excellent car out of the deal..... and prices were much lower than at another VW dealer where we had shopped. Sales staff was great (thanks Tony!).
Scott, Nelson, and I???m embarrassed to say I cannot remember the name of the finance guy but all these gentlemen were excellent. They were knowledgeable and efficient no one was pushy. They made you feel like they wanted your business NOT like they were doing you the favor. And for service, no one better than Yulissa! Overall an excellent experience.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The buying experience for my new 2019 Jetta was everything I expected with zero hassles. The salesperson Jens Albrecht listened to my needs and answered all requirements - I recommend this dealer without hesitation.
I have leased 2 cars from Wellesley VW and have gotten excellent service on both occasions. Both times I have dealt with Jens Albrecht. He is friendly, patient, and willing to answer all your questions.
went in to look at a used vehicle but ended up buying a new passat. kevin was very helpful and did not pressure me, the discount on new car was fantastic and trade in value was good too. the facility is very clean and the whole process didnt take long at all.
I leased an Atlas at Wellesley Volkswagen over a Toyota Highlander and Honda Pilot (can't beat the 6yr/72k bumper-to-bumper). I went into the dealership having done my research which was apparent to the staff. I had a very straightforward and positive experience with Eric in Sales and would recommend both Eric and the dealership to others.
My family and I have been long time customers at this dealership. We have bought multiple used cars and leased multiple vehicles as well. Customer service is always excellent. This time I was in need of a new car after having my preowned Jetta for eight years. I was assisted by Marc Shoenhammer in leasing a new vehicle. The entire process was seamless and easy. Marc was knowledgeable and assisted in the whole process while being personable and making the whole experience a comfortable one. Excellent customer service and an excellent dealership.
They had the exact car we were looking for and the price was great. They made the whole sale process easy and quick. Dealership is new and clean with a great waiting area. And when we picked the car up it was spotless.
Beautiful, yet simple showroom. Easy to look at all vehicles. Paul Lazzaro went above and beyond our expectations. Randomly went into this location to take a second look at the VW Atlas and he was so gracious and helpful, even though the showroon was due to close that day 30 minutes after our arrival. He worked hard for the next 2 months to make sure we got the exact vehicle we wanted, then took a step further to make sure we were happy with every aspect of our purchase, down to the license plate! I feel incredibly lucky it was Paul to help us that day!!
Colonial VW Medford was a clean and proffesional dealership with a friendly and inviting staff. Joanne helped guide me through the buying/financing process and within the next day was able to drive the car home. Overall was pleased with my experience here. Would recommend
My experience at VW Colonial was phenomenal. I did not get bombarded with calls, emails about cars. I was interested in a Jetta 1.4S. I called inquiring about the process and a week later I was driving my car. The service was excellent. Stephanie H. is the QUEEN. My rep Justin AMAZING. He was efficient and caring about my first time purchasing a car. I rave about VW Colonial to all my friends and strangers. I rate them 10+ stars.
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