I had a great experience with these folks particularly with the help and assistance Bobby and Geri provided in closing and finalizing the sale. It made my first-time buyer a great experience and easier than I expected. Keep up the great work!!
I was looking for a good used car for my daughter. I came across a 2015 Volkswagen Tiguan with low mileage and a GREAT PRICE! I don't enjoy dealing on a selling price with a dealership...the price was right. I emailed the dealer and got a quick response. Called the salesrepand had him physically stand next to the car to verify the features as advertised. I didn't understand how the front seat adjusted so he sent me a video demonstrating the process. I drove 150 miles and ended up buying the car. They were quick getting the paper work together and we drove it home! They have followed up after the purchase....very friendly and customer service oriented.
I was recently searching for a new car and I have to say, this was one of the best locations I have visited. My wife and I had previously scheduled an appointment, and when we got there, we were instantly greeted. They had the color we wanted and they were extremely professional and patient with us and explained every single little detail of the car, prices, and paperwork to us. We got a very dependable Buick sedan, which was exactly what we've been looking for. They even gave us a good deal. I came home in my new car very pleased. I would recommend this location to anyone who's looking for an affordable, yet efficient automobile.
Malcolm was amazing and provided my wife an informative but stress free test drive. It sold us on the car. I am blanking on the name but the gentleman who helped with financing also did an amazing job and was helpful and honest.
Really excellent customer service from Sam Okiyama. He was so thorough and knowledgeable that his information became the deciding factor in my decision to buy. Also Scott Yeager, really great phone communication, lots of courtesy, and he got a dent in the car handled in just a few minutes and the repair was done within a week. He expedited all the steps and I felt like he advocated for me throughout the entire transaction.
Scott Yeager was a pro. He knew the car, he knew the financing programs, he was a Volkswagen enthusiast and VW owner. Great man. We haven't bought the car yet, was my wife is overseas till month's end.
I sent them an email after their closing hours. Robert responded to me within an hour. I wound up driving there the next day, Saturday (2 hrs). He had the vehicle ready for me to test drive. I thought I had a loan pre-approved thru my credit union. He set me up with a computer to go online and finish up with them. They were a disappointment. They said the "approval people" did not work weekends. WHAAAAT!
He hooked me up with his finance guy and I was out the door with my new car. HAPPY HAPPY, JOY JOY!!!
My was easy to schedule online and check-in for my appointment was quick and easy. I like that a shuttle is offered because it made it easier to get in and out for my service. And of course, everything was taken care of in a professional and timely manner.
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