by Jessie J Rott Photography from Colorado springs, co
October 2, 2017
Jeff is a great salesman he is right to the point doesn't beat around the bush or try and lie about a price. I would buy another car from him any day of the week he makes the experience very enjoyable.
Have to say pleasantly surprised with customer service when I brought my passat in for an oil change. Mary Gillespie wasted no time checking me in while multi tasking and providing great customer service.
Go to Doug at Mike Moroone’s VW for your next car!
by Justine Nardone from Monument, CO
November 5, 2018
Doug was pleasant to work with from the moment we arrived. He assisted us in searching for the best car for our family at the best price. It was an extraordinary experience and I’d be happy to recommend this location to others!
Jeff, Brett, and Jasmine were incredible! Very welcoming, informed, and down to earth. Not pushy but great sales people. They helped me stick to my budget and meet all the requirements I had for a new car. Took the anxiety out of making a major purchase. They also had great finance staff (Hoss), and Deon with All State saved us tons on our car insurance. Also, as recent transplants to Colorado, they gave us tons of info on the area, what to do, neighborhoods, etc.
Thank you Bob Penkhus Mitsubishi!
Already knew exactly what I wanted, didn't even need a test-drive. Worked with the personable and professional Pat Bains. The finance guy, Mike, tried to sell me several extended warranty plans, talking really fast while drawing arrows all over the page--very confusing to say the least. I declined. Glad I paid cash so I didn't have to endure any more of Mike.
A little over two months ago, I started down the road of wanting to purchase a new VW Alltrack. As this was a vehicle I plan on keeping for quite some time, I wanted a specific model with a exterior / interior color combination and a manual transmission. I tried researching a number of dealers across the state and was unable to find what I wanted. I contacted Mike Maroone and got myself paired up with Doug Ousler in the sales department and experienced a very pleasant and low pressure test ride on a similar vehicle they had in inventory. I explained my situation and what I was looking for to Doug and his sales manager Matt. They went above and beyond to locate the vehicle I wanted while it was still in transit from the factory. It was actually slated to go to another dealer in Denver. Doug stayed on top of things and, assisted by his manager (Matt), worked a dealer swap. Doug followed through on the delivery right up to the end and did exactly what he said he would. In the end, I received the car I wanted for a very reasonable price. I can't remember ever having a better car buying experience. These guys are awesome!
What drew me to this dealership was that they had the car that I wanted but what brought me back was trust in the sales person Pat Bains. Pat is a real professional - knowledge of the product, honest approach to the customer and delightful to work with. We felt he gave us the best price on the particular car and very honest. He helped us with what we knew we wanted and did not try to sell us more than we needed. When the transaction was closed he walked us through everything to make it a most efficient car purchase. His knowledge of the entire proscess was very helpful and he went out of his was to be available for questions at any time. In addition we felt we got to know him on a personal basis. A year later when we elected to exercise a lease buyback we just called our friend Pat. He met us at our convenience and expedited the transaction with ease. In our experience Pat is one of the best to work with on a car purchase. Thanks Pat Marcus Markey in finance also was efficient knowledgeable and delightful to work with.
Because we live three and a half hours away, we did not get our car in for it's 40K service and were over on miles. Chris made a call to Volvo and was able to get the service covered. He kept us informed as service was performed. He certainly went the extra mile in taking time to chat with us on a personal level. It is always great to feel you have a friendly contact. Even though it has been a year since purchase, our sales person, Juan recognized us right off as well!
Was looking for a quality used car for my son. I was looking for a dealership and sales agent who would make the process quick and simple. Pat Bains did all of he above and more. After answering a few questions with my son Pat directed us to a CPO Jetta that was perfect for my son. The sales process was quick and simple, with Pat helping it go smoothly. I appreciate all of Pat's help and support and will look for him to help me with my next car.
by Joshua E Bufkin from Colorado Springs, Colorado
October 1, 2017
Just wanted to update my review. I've been working with Robbie Penkhus the last 2 days and it has been a pleasure. He has really made it a total 180 experience for me versus the last time I dealt with Bob Penkhus dealer. I am very impressed with the professionalism from Robbie Penkhus. I really appreciate what he is doing for us. Thank you!!
Joshua E Bufkin
My sales representative knew the product very well, was extremely cordial and inviting, and just super easy to work with.
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